Senior Product Manager, Card Servicing

## About the Role As a Senior Product Manager at Affirm, you will play a pivotal role in shaping the customer experience of the company's card servicing and refunds platform. This role is critical in ensuring that customers have a seamless and transparent experience when resolving issues with their payments. You will be working closely with cross-functional teams, including engineering, design, and operations to drive the development of the platform. The ideal candidate will have a deep understanding of the card payments ecosystem and experience in building scaled customer support platforms. You will be responsible for driving the strategy and development of the platform, as well as collaborating with senior leaders to define the product vision. Affirm is committed to reinventing credit to make it more honest and friendly, and this role is a key part of that mission. The company is expanding rapidly, and this position will be critical in shaping the customer experience as the company grows. ## What You Will Do - Develop and execute the product strategy for the card servicing and refunds platform - Collaborate with cross-functional teams to drive the development of the platform - Conduct research and analysis to understand customer needs and preferences - Design and implement scalable systems to support the growth of the business - Work closely with senior leaders to define the product vision and strategy - Develop and manage key metrics to measure the success of the platform - Identify areas for improvement and implement changes to optimize the customer experience - Collaborate with external partners to integrate new technologies and services into the platform - Develop and manage the product roadmap and priorities - Work closely with the engineering team to ensure that the platform is technically sound and scalable ## What We Are Looking For - 5+ years of experience in product management, preferably in the fintech or payments industry - Deep understanding of the card payments ecosystem and experience in building scaled customer support platforms - Experience working with cross-functional teams, including engineering, design, and operations - Strong analytical and problem-solving skills, with the ability to drive data-driven decision making - Excellent communication and collaboration skills, with the ability to work with senior leaders and external partners - Experience with Excel and other data analysis tools - Strong understanding of regulatory and compliance requirements in the payments industry - Experience working in a rapidly growing and changing environment ## Nice to Have - Experience with AI and machine learning technologies - Experience working with cloud-based platforms and services - Knowledge of agile development methodologies and experience working in an agile environment - Experience with customer support and success platforms ## Benefits and Perks - Competitive salary and equity package - Comprehensive health and dental benefits - Flexible working hours and remote work options - Professional development and growth opportunities - Access to cutting-edge technologies and tools - Collaborative and dynamic work environment - Recognition and reward programs for outstanding performance - Paid time off and holiday entitlement

- Tip: Make sure to highlight your experience working with cross-functional teams and driving data-driven decision making in your application.

• Tip: Be prepared to discuss your understanding of the card payments ecosystem and your experience working with customer support and success platforms.
• Tip: Show enthusiasm for Affirm's mission to reinvent credit and make it more honest and friendly.
• Tip: Be prepared to discuss your experience working with Excel and other data analysis tools.
• Tip: Research the company culture and values, and be prepared to discuss how you align with them.