Senior Product Manager — Intelligent Service Management

About the Role

The role is based in Germany, with the option to work remotely, and offers a unique opportunity to contribute to the future of a leading service management software vendor. Matrix42's service management platform is designed to help customers manage IT and business processes, assets, endpoints, and identities, improving productivity, agility, security, and employee experience.

What You Will Do

• Own the intelligence and analytics roadmap end-to-end, defining key performance indicators and building ROI narratives for IT leaders and decision-makers
• Drive validation through prototyping and rapid experimentation, working closely with engineering and data teams
• Shape self-service analytics experiences, including configurable dashboards, portals, and guided workflows
• Collaborate with product marketing, UX, and go-to-market teams to develop and execute go-to-market strategies
• Engage directly with enterprise customers and partners to shape direction and gather feedback
• Develop and maintain a deep understanding of the competitive landscape, market trends, and customer needs
• Communicate complex technical concepts to non-technical stakeholders, including C-level executives and sales teams
• Work closely with the engineering team to ensure that product requirements are met and that the platform is scalable and secure
• Participate in agile development processes, including sprint planning, backlog refinement, and retrospectives

What We Are Looking For

• Experience in ITSM/ESM or service management software, with a strong understanding of service management principles and practices
• Strong analytical mindset, with a background in analytics, BI, or data-driven products
• Practical AI/ML exposure, with a prototyping-first approach and experience with machine learning algorithms and tools
• Customer-facing product management experience, with a proven track record of delivering successful products and features
• Ability to communicate complex technical concepts to non-technical stakeholders, including C-level executives and sales teams
• Strong collaboration and influencing skills, with experience working with cross-functional teams and stakeholders
• Experience with agile development methodologies, including Scrum and Kanban
• Strong problem-solving skills, with the ability to analyze complex problems and develop creative solutions

Nice to Have

• Experience with cloud-based service management platforms, including AWS, Azure, or Google Cloud
• Knowledge of IT service management frameworks, including ITIL and COBIT
• Experience with data visualization tools, including Tableau, Power BI, or D3.js
• Familiarity with machine learning libraries, including scikit-learn, TensorFlow, or PyTorch

Benefits and Perks

• Competitive salary and benefits package
• 30 vacation days, flexible self-managed working hours, and a hybrid setup that supports remote work
• Opportunity to work with a leading service management software vendor and contribute to the future of the industry
• Collaborative and dynamic work environment, with a strong focus on customer success and digital transformation
• Professional development opportunities, including training, mentorship, and career advancement
• Access to the latest tools and technologies, including AI and machine learning platforms
• Flexible working hours and remote work options, with a focus on work-life balance

• Tip: Showcase your analytical mindset and AI/ML expertise by providing specific examples of how you have applied machine learning algorithms and tools in previous roles.
• When preparing for the interview, practice communicating complex technical concepts to non-technical stakeholders, including C-level executives and sales teams.
• To stand out as a candidate, highlight your experience with cloud-based service management platforms and data visualization tools.
• Make sure to research the company's European growth journey and be prepared to discuss how you can contribute to shaping the future of service management.
• Consider creating a portfolio that showcases your experience with ITSM/ESM or service management software, including any relevant projects or case studies.
• Be prepared to discuss your experience with agile development methodologies and your ability to work in a fast-paced, collaborative environment.
• When negotiating salary, consider the company's competitive salary and benefits package, as well as the opportunity to work with a leading service management software vendor.