Senior Product Manager, Payments

About the Role

The payments landscape is rapidly changing, with emerging trends and technologies creating new opportunities for innovation. At SeatGeek, we believe that live events have the power to unite humans, and our goal is to make ticketing more accessible, efficient, and enjoyable for everyone involved. As a product manager, you will be at the forefront of this effort, working closely with cross-functional teams, including compliance, legal, risk, engineering, and business partners to design systems that meet their needs without compromising on customer experience.

SeatGeek's product culture is built around a high-quality bar, a 'ship early and often' mindset, and a transparent and autonomous environment. We are looking for a seasoned product manager who can thrive in this culture, leading the development of best-in-class platform solutions for efficient development and operations.

What You Will Do

• Lead the evolution of the payments function into a strategic, innovation-oriented organization that identifies opportunities for differentiation and long-term value.
• Define the vision for the next evolution of payments tooling at SeatGeek, including B2B2C capabilities.
• Work closely with compliance, legal, risk, engineering, and business partners to design systems that meet their needs and priorities without compromising on customer experience.
• Lead coordination with external payments partners, ensuring smooth execution across features, reliability, and client commitment.
• Proactively communicate updates on deliverables and outcomes to stakeholders, serving as an ambassador for your product area to the product team and broader organization.
• Break down complex technical systems into crisp, business-friendly explanations that can be easily understood by both technical and non-technical stakeholders.
• Navigate and deliver complex, cross-functional initiatives across engineering, compliance, legal, risk, and operations.
• Develop and maintain a deep understanding of the payments landscape, including emerging trends and technologies that can be leveraged to drive innovation and growth.
• Collaborate with the product team to develop and execute the product roadmap, ensuring alignment with company goals and objectives.

What We Are Looking For

• 5+ years of experience leading cross-functional teams to deliver best-in-class platform solutions for efficient development and operations.
• A track record of taking initiative and making bold calls when the data or opportunity demands it.
• The willingness to call something a failure when it is, paired with the analytical sharpness to understand why it happened and the decisiveness to chart the path forward.
• A creative, industry-savvy mindset with a strong pulse on the payments landscape and emerging trends.
• The ability to break down complex technical systems into crisp, business-friendly explanations.
• Experience navigating and delivering complex, cross-functional initiatives across engineering, compliance, legal, risk, and operations.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• A bachelor's degree in a relevant field, such as computer science, business administration, or a related field.

Nice to Have

• Experience working in the ticketing or payments industry, with a deep understanding of the challenges and opportunities in these spaces.
• Knowledge of product management tools and technologies, such as ProductBoard, Jira, Eppo, Mixpanel, Looker, and Hex.
• Familiarity with programming languages, such as React, Kotlin, Swift, and Python.
• Experience with data analytics and data warehousing, including tools like Redshift and Fivetran.

Benefits and Perks

• Equity stake in the company, providing a sense of ownership and alignment with company goals.
• Flexible work environment, allowing you to work remotely or in the office, with a stipend to support your home office setup.
• Unlimited PTO, providing the flexibility to take time off when you need it.
• Up to 16 weeks of fully-paid family leave, supporting you and your loved ones during important life events.
• 401(k) matching program, helping you plan for your financial future.
• Health, vision, dental, and life insurance, protecting your physical and financial well-being.
• Opportunities for professional development and growth, including training, mentorship, and education assistance.

• Develop a deep understanding of the payments landscape, including emerging trends and technologies, to drive innovation and growth in this role.
• Highlight your experience working with cross-functional teams, including compliance, legal, risk, and engineering, to demonstrate your ability to navigate complex initiatives.
• Showcase your ability to break down complex technical systems into crisp, business-friendly explanations, using examples from your previous experience.
• Be prepared to discuss your experience with product management tools and technologies, such as ProductBoard and Jira, and how you have leveraged these tools to drive product development and growth.
• Emphasize your strong communication and interpersonal skills, including your ability to work effectively with both technical and non-technical stakeholders, to demonstrate your fit for this role.