Senior Product Manager, Servicing

About the Role

The Servicing stream is responsible for the post-funding mortgage journey, including borrower self-serve experiences, agent-facing servicing tools, payment and prepayment workflows, renewals, payouts, statements, fees, exceptions management, and core servicing operations. As a Senior Product Manager, you will act as one of the primary servicing subject matter experts for your substream, with a deep understanding of the mortgage industry and the ability to drive product direction and strategic decisions.

You will be working on Nesto Cloud, Canada's advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age. The company is committed to innovation, with a focus on building the mortgage ecosystem of the future. With a strong entrepreneurial culture and a dedication to trust, speed, ambition, collaboration, and client obsession, Nesto Cloud is an exciting and dynamic place to work.

What You Will Do

• Define and own the product vision, roadmap, and prioritization for your area, ensuring it reflects real servicing needs, operational efficiency goals, risk controls, and compliance considerations
• Identify and assess the impact of new servicing features, policy changes, regulatory updates, and workflow improvements to help shape product direction and support strategic decisions
• Work closely with engineering, design, QA, operations, compliance, and support teams to validate solutions and ensure they align with servicing best practices and industry standards
• Support backlog refinement by prioritizing servicing-related epics and stories, balancing borrower experience, agent efficiency, technical feasibility, and business value
• Participate in release planning, UAT, and launch readiness to ensure servicing use cases are fully supported, edge cases are addressed, and downstream impacts are understood
• Conduct research on servicing trends, mortgage regulations, servicing technologies, and competitor approaches, bringing insights that inform product evolution
• Create and maintain clear documentation of servicing workflows, requirements, scenarios, decision logic, and system behaviors to support cross-functional teams
• Act as the go-to expert for your servicing workflows, supporting issue triage, answering questions, and helping the team resolve complex problems

What We Are Looking For

• 5+ years of experience in product management, preferably in the mortgage or fintech industry
• Deep understanding of digital product development, regulatory compliance, and operational workflows
• Exceptional collaboration and communication skills, with the ability to work with cross-functional teams
• Strong analytical and problem-solving skills, with the ability to drive product direction and strategic decisions
• Experience with agile methodologies and product development frameworks
• Strong understanding of the mortgage industry, including mortgage regulations and servicing best practices
• Bachelor's degree in a related field, such as computer science, business administration, or finance

Nice to Have

• Experience with cloud-based technologies and platforms
• Knowledge of mortgage servicing software and systems
• Certification in product management or a related field
• Experience with data analytics and data visualization tools

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading fintech company in Canada
• Collaborative and dynamic work environment
• Professional development opportunities, including training and certification programs
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and reward programs for outstanding performance

• Tip: Showcase your experience in product management, particularly in the context of mortgage servicing technology, by highlighting specific examples of successful product launches or process improvements.
• Ensure your resume and cover letter are tailored to the role, with a focus on your analytical, problem-solving, and collaboration skills.
• Prepare to discuss your understanding of the mortgage industry, including regulatory requirements and servicing best practices, during the interview process.
• Be ready to provide examples of your experience with agile methodologies and product development frameworks.
• Research the company culture and values, and be prepared to discuss how your skills and experience align with Nesto Cloud's mission and vision.
• Consider creating a portfolio or presentation that showcases your product management experience and skills, to share with the hiring team during the interview process.