Senior Product Manager, User Data Platform
WFA Digital Insight
As demand for data-driven marketing strategies grows, the need for skilled product managers who can navigate complex user data platforms has never been more pressing. With the rise of AI-powered customer engagement, companies like Iterable are at the forefront of innovation. According to recent market trends, demand for experienced product managers with a focus on user data has increased by over 25% in the past year alone. What sets Iterable apart is its commitment to building a diverse and inclusive workplace, making it an attractive destination for top talent. Before applying, candidates should be aware of the company's emphasis on collaboration, innovation, and customer-centricity.
Job Description
About the Role
Iterable, a leading AI-powered customer engagement platform, is seeking a Senior Product Manager to define the vision and roadmap for the full lifecycle of user and event data. This critical role will own the end-to-end user data platform charter, ensuring that data moves, lives, and performs seamlessly across the platform. As a key member of the product team, the successful candidate will collaborate closely with cross-functional teams to drive growth and deliver joyful customer experiences.The Senior Product Manager will be responsible for shaping the systems that power both messaging surfaces and Nova AI experiences, ensuring that data is fast, reliable, and ready for real-time decisioning. This is a unique opportunity to make a significant impact on the company's mission to create dynamic, individualized experiences at scale.
Iterable's platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. With a global presence and a commitment to building a diverse and inclusive workplace, Iterable welcomes candidates from all backgrounds to apply.
What You Will Do
- Own the end-to-end user data platform charter, defining how user and event data moves from APIs and pipelines into storage, through schema and lifecycle management, and out through query surfaces used by sends, journeys, and AI features
- Make ingestion and identity reliable at scale, evolving ingestion APIs and pipelines with clear SLOs, prioritization, and fair-usage limits
- Modernize storage, schemas, and guardrails, leading ES8 and user-store roadmaps, retention, and cost work
- Collaborate with cross-functional teams to drive growth and deliver customer experiences
- Develop and maintain a deep understanding of customer needs and market trends
- Define and track key metrics to measure success, making data-driven decisions to inform product roadmap
- Work closely with the engineering team to ensure successful implementation of product features
- Develop and maintain technical documentation of the user data platform
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to improve the user data platform
What We Are Looking For
- 5+ years of experience in product management, with a focus on user data platforms or related fields
- Strong technical skills, with experience in data modeling, data warehousing, and data governance
- Excellent communication and collaboration skills, with the ability to work closely with cross-functional teams
- Strong problem-solving skills, with the ability to analyze complex problems and develop creative solutions
- Experience with agile development methodologies and version control systems
- Strong business acumen, with the ability to understand customer needs and develop solutions that meet those needs
- Experience with cloud-based technologies and scalable architectures
Nice to Have
- Experience with AI-powered customer engagement platforms
- Knowledge of SQL and data querying languages
- Experience with data visualization tools and techniques
- Certification in product management or a related field
Benefits and Perks
- Competitive salary and equity package
- Comprehensive health, dental, and vision insurance
- Flexible PTO policy and paid holidays
- Remote work stipend and equipment allowance
- Professional development opportunities and conference attendance
- Access to cutting-edge technologies and innovative tools
- Collaborative and dynamic work environment with a team of experienced professionals
How to Stand Out
- When applying, be sure to highlight your experience with user data platforms and technical skills, such as data modeling and data warehousing.
- Showcase your ability to collaborate with cross-functional teams and drive growth through data-driven decision making.
- Prepare to discuss your understanding of customer needs and market trends, as well as your experience with agile development methodologies.
- Be ready to provide specific examples of how you have developed and maintained technical documentation of complex systems.
- Consider creating a portfolio that demonstrates your problem-solving skills and ability to analyze complex problems.
- During salary negotiations, be prepared to discuss your expectations and provide evidence of your research on market rates.
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