Senior Product Operations Manager

About the Role

The role requires a deep understanding of the intersection of product, operations, and business performance. You will work closely with operational teams to improve post-purchase journeys, strengthen unit economics, and drive sustainable growth. Your ability to define strategy, plan execution, and translate insights into clear priorities and initiatives will be essential in this position.

As a Senior Product Operations Manager, you will be part of a global team of professionals who are passionate about technology education and innovation. You will have the autonomy to explore, test, and improve processes, with a high degree of freedom to make decisions and drive change.

What You Will Do

• Audit and redesign operational processes to improve efficiency and scalability
• Map end-to-end workflows across student support, onboarding, repeated payments, and other operational functions
• Identify inefficiencies, manual bottlenecks, and cost leakage, and develop strategies to address them
• Build improvement roadmaps and drive their execution, ensuring timely and effective implementation
• Debug metrics and find root causes, applying a data-driven approach to problem-solving
• Apply a strong product mindset to operational problems, going beyond surface-level metrics to investigate underlying drivers
• Define strategy and plan execution, translating insights and problems into clear priorities and initiatives
• Run the numbers, building the economic case for every initiative and understanding what generates real impact
• Drive cross-functional change, working independently across multiple operational teams to lead solutions end-to-end
• Automate manual workflows, support operations, and back-office processes where possible, designing and implementing automation solutions
• Stay sharp on the market, researching competitors, studying modern operational approaches, and bringing best practices to the table proactively

What We Are Looking For

• Proven experience as a Product Manager with a minimum of 5 years of experience, with measurable impact on operational efficiency, cost reduction, or conversion
• Strong data-driven mindset, with the ability to define metrics, build baselines, and track outcomes rigorously
• Experience running hypothesis-driven experiments, A/B tests, and controlled pilots to validate process improvements
• Comfortable conducting team and stakeholder interviews to uncover pain points, jobs to be done, and process gaps
• Fluent English, with the ability to communicate clearly across teams and with stakeholders at all levels
• Strong systematic thinking, cross-functional collaboration, and communication skills
• Ability to work independently, with a high degree of autonomy and self-motivation
• Experience with process analysis, metrics-driven decision-making, and operational improvement initiatives

Nice to Have

• Experience with automation tools and technologies, such as workflow automation software or robotic process automation
• Knowledge of modern operational approaches, such as lean principles or agile methodologies
• Familiarity with data analytics and visualization tools, such as Tableau or Power BI
• Experience working in a remote or distributed team environment, with a strong understanding of asynchronous communication and collaboration

Benefits and Perks

• Competitive compensation package, with a salary that reflects your experience and qualifications
• Fully remote collaboration, with the freedom to work from anywhere and maintain a healthy work-life balance
• Opportunity to work with a global team of professionals who are passionate about technology education and innovation
• Direct impact on revenue and core business metrics, with the ability to drive change and improvement
• High autonomy to explore, test, and improve processes, with a high degree of freedom to make decisions and drive change
• Access to cutting-edge technologies and tools, with the opportunity to develop new skills and expertise
• Flexible working hours, with the ability to adjust your schedule to meet your needs and preferences
• Professional development opportunities, with access to training, mentorship, and career growth opportunities

• To stand out in this role, focus on developing a strong data-driven mindset and experience with process analysis and improvement initiatives.
• Be prepared to provide specific examples of your experience with hypothesis-driven experiments and metrics-driven decision-making.
• Showcase your ability to communicate complex ideas and technical information to non-technical stakeholders.
• Highlight your experience working with cross-functional teams and driving change through collaboration and influencing others.
• Prepare to discuss your approach to automation and how you have applied it in previous roles to drive efficiency and scalability.
• Demonstrate your understanding of the intersection of product, operations, and business performance, and how you have applied this knowledge to drive sustainable growth and improvement.
• Be prepared to discuss your experience with remote work and how you stay connected and productive in a distributed team environment.