Senior Professional Services Partners Manager, Subcontractor Partner Solutions
WFA Digital Insight
As the demand for skilled professionals in digital transformation and DevSecOps continues to grow, companies like Gitlab are looking for experts to manage their partner ecosystems. With the rise of remote work, the ability to build and maintain strong relationships with subcontractor partners is crucial. According to recent statistics, the need for skilled professionals in this area has increased by over 20% in the past year. Gitlab, a leading platform for DevSecOps, is seeking a Senior Professional Services Partners Manager to own the strategy and operating model for their subcontractor partner bench. Candidates with experience in building scalable programs and working across multiple teams will have an edge in this role.
Job Description
About the Role
The Senior Professional Services Partners Manager role at Gitlab is a critical position that requires a deep understanding of the company's ecosystem and the ability to build strong relationships with subcontractor partners. The successful candidate will be responsible for owning the strategy, operating model, and partner relationship framework for Gitlab's subcontractor and services partner bench. This role sits at the center of Professional Services and works closely with various teams to create a consistent, global approach to subcontractor partner onboarding, readiness, compliance, and performance.As a Senior Professional Services Partners Manager, you will be tasked with improving how Gitlab identifies, enables, governs, and grows subcontractor partners to support customer engagements with quality and consistency. You will work closely with the Ecosystems, Sales, Enablement, Finance, Legal, Procurement, IT, Security, and regional delivery management teams to create a seamless partner experience.
Gitlab is committed to creating a high-performance culture that is driven by its values and continuous knowledge exchange. The company is looking for a candidate who is passionate about building scalable programs, working across multiple teams, and driving innovation.
What You Will Do
- Build and improve a global subcontractor partner operating model that supports onboarding, readiness, delivery management, and offboarding
- Partner with Professional Services, Ecosystems, Legal, Finance, Procurement, and regional delivery teams to streamline contracting, access, governance, and partner performance management
- Own the subcontractor partner operating model for Professional Services, including partner company onboarding, partner consultant lifecycle management, access coordination, readiness tracking, shadow and reverse-shadow progression, status management, and offboarding
- Develop and execute a global strategy for subcontractor and services partners that expands delivery capacity while maintaining quality, customer satisfaction, and alignment with regional business needs
- Serve as the primary relationship manager for strategic subcontractor and services partners
- Collaborate with cross-functional teams to identify and prioritize partner-related projects and initiatives
- Develop and maintain a comprehensive understanding of the subcontractor partner ecosystem and market trends
- Identify and mitigate risks associated with subcontractor partners
What We Are Looking For
- At least 5 years of experience in managing subcontractor partners or similar roles
- Proven track record of building and maintaining strong relationships with partners
- Experience in developing and executing global strategies for partner ecosystems
- Strong understanding of the DevSecOps industry and market trends
- Excellent communication and interpersonal skills
- Ability to work across multiple teams and functions
- Strong problem-solving and analytical skills
- Experience with project management tools and technologies
Nice to Have
- Experience with AI-powered tools and technologies
- Knowledge of cloud-based platforms and technologies
- Certification in project management or related fields
- Experience working in a remote or distributed team environment
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading DevSecOps platform
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
- Professional development and growth opportunities
- Access to cutting-edge technologies and tools
- Comprehensive health insurance and wellness programs
- Generous paid time off and vacation policy
How to Stand Out
- Make sure to highlight your experience in managing subcontractor partners and building strong relationships with them in your application.
- Be prepared to talk about your understanding of the DevSecOps industry and market trends, and how you can apply that knowledge to this role.
- Emphasize your ability to work across multiple teams and functions, and your experience with project management tools and technologies.
- Showcase your problem-solving and analytical skills, and be prepared to provide examples of how you have mitigated risks in previous roles.
- If you have experience working with AI-powered tools and technologies, be sure to highlight that in your application.
- Prepare to discuss your experience with cloud-based platforms and technologies, and how you can apply that knowledge to this role.
- Be ready to talk about your experience working in a remote or distributed team environment, and how you can effectively communicate and collaborate with team members remotely.
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