Senior Program Manager, People Operations

Gitlab·Remote(Remote, Canada; Remote, US)

Project Management

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WFA Digital Insight

The demand for skilled program managers in People Operations has grown significantly, with a 25% increase in job postings over the past year. As companies like Gitlab continue to expand their remote workforces, the need for experts who can streamline processes and improve efficiency has never been more pressing. With its commitment to innovation and employee growth, Gitlab stands out as an attractive employer in the current job market. Before applying, candidates should be aware of the importance of AI integration, async collaboration, and a handbook-first approach in Gitlab's work culture.

Job Description

About the Role

The Senior Program Manager, People Operations role is a critical component of Gitlab's efforts to enhance its internal processes and support the company's rapid growth. As a key member of the People Operations team, you will be responsible for mapping and optimizing end-to-end processes, identifying areas for improvement, and developing practical roadmaps for implementation. Your work will have a direct impact on the efficiency and scalability of People Operations, enabling the team to better support the needs of Gitlab's global workforce.

Reporting to the hiring manager, you will collaborate closely with cross-functional teams, including Talent Acquisition, IT, payroll, legal, and compliance, to understand upstream and downstream handoffs and develop seamless workflows. Your expertise in process architecture, project management, and stakeholder engagement will be essential in driving this initiative forward.

At Gitlab, we value innovation, collaboration, and continuous learning. As a Senior Program Manager, you will be expected to embody these principles, leveraging AI and other technologies to drive efficiency and productivity in your work.

What You Will Do

Map end-to-end People Operations processes across areas such as onboarding, offboarding, internal movement, team member support, and Workday-related operations.
Document current state workflows, key points, dependencies, system steps, and manual tasks to create a complete view of how work happens today.
Design future state processes that improve efficiency, scalability, and service delivery across People Operations.
Partner with cross-functional teams to understand upstream and downstream handoffs and develop seamless workflows.
Create process inventories, supporting documentation, and clear artifacts that teams can use to align on how services should work.
Develop roadmaps that outline the changes, sequence, and partnership required to achieve the desired future state.
Collaborate with stakeholders to prioritize initiatives and allocate resources effectively.
Identify and mitigate risks associated with process changes, ensuring minimal disruption to the business.
Monitor and evaluate the effectiveness of new processes, making adjustments as needed.

What We Are Looking For

5+ years of experience in program management, process improvement, or a related field.
Proven track record of success in designing and implementing efficient processes and workflows.
Excellent project management skills, with the ability to prioritize tasks and manage multiple initiatives simultaneously.
Strong analytical and problem-solving skills, with experience in data analysis and process mapping.
Effective communication and stakeholder engagement skills, with the ability to collaborate with cross-functional teams.
Experience with process architecture, workflow design, and project management tools.
Strong understanding of People Operations principles and practices.
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Nice to Have

Experience with AI-powered process automation tools.
Knowledge of Workday or similar HR systems.
Certification in process management or a related field.
Experience working in a remote or distributed team environment.

Benefits and Perks

Competitive salary and benefits package.
Opportunities for professional growth and development.
Collaborative, dynamic work environment.
Flexible working hours and remote work options.
Access to cutting-edge technologies and tools.
Comprehensive health and wellness programs.

How to Stand Out

Be prepared to provide specific examples of process improvements you've implemented in previous roles.
Familiarize yourself with Gitlab's values and handbook to demonstrate your understanding of the company's culture.
Highlight your experience with AI-powered tools and process automation technologies.
Emphasize your ability to collaborate with cross-functional teams and engage stakeholders effectively.
Prepare to discuss your approach to change management and risk mitigation in process implementation.
Research the current trends and best practices in People Operations to demonstrate your expertise and commitment to the field.
Be ready to provide examples of how you've measured the effectiveness of process changes and made data-driven decisions.

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