Senior Program Manager, People Programs & AI
WFA Digital Insight
The demand for skilled program managers in the HR sector has surged, with a focus on AI-driven solutions. As companies like Gainsight pioneer the future of customer success, professionals with a background in HR, program management, and AI are in high demand. With the remote job market booming, candidates with strong stakeholder management and transformation skills are particularly sought after. Gainsight stands out for its innovative approach to customer success, making this role an exciting opportunity for those looking to drive change in a forward-thinking company. Before applying, candidates should be aware of the importance of scalability, innovation, and cross-functional collaboration in this position.
Job Description
About the Role
The Senior Program Manager, People Programs & AI, will play a pivotal role in driving the effectiveness, scalability, and innovation of Gainsight's HR organization. This involves leading complex, cross-functional initiatives from planning through execution, identifying opportunities to leverage AI and automation across HR processes and workflows, and collaborating with various teams to drive alignment and accountability. The role is part of the People team, reporting to the VP, Center of Excellence, and is based remotely in the USA.As a key member of the team, the Senior Program Manager will be responsible for assessing HR workflows and processes to identify areas for improvement and automation. This includes partnering with HR teams to map current and future-state processes, researching emerging AI tools and capabilities, and supporting the design, testing, implementation, and adoption of AI-enabled solutions.
The ideal candidate will thrive in an ambiguous, fast-changing environment and enjoy working cross-functionally with teams such as HR Business Partners, Talent Acquisition, Talent Management, Total Rewards, and People Operations.
What You Will Do
- Lead complex, cross-functional HR initiatives from planning through execution, ensuring alignment with the company's strategic goals.
- Develop project plans, timelines, governance structures, risk mitigation plans, and success metrics for enterprise HR programs.
- Coordinate stakeholders across multiple HR functions to drive alignment, accountability, and execution.
- Monitor program progress, identify risks and dependencies, and proactively drive resolution.
- Facilitate working sessions, steering committees, and executive updates for key initiatives.
- Support change management activities associated with new HR programs, processes, and operating models.
- Document and standardize processes, lessons learned, and best practices across HR programs.
- Assess HR workflows and processes to identify opportunities for automation, AI adoption, and operational improvements.
- Partner with HR teams to map current-state and future-state processes.
- Research emerging AI tools, capabilities, and industry practices relevant to HR.
- Support the design, testing, implementation, and adoption of AI-enabled solutions across HR functions.
- Measure and track the impact of AI and automation initiatives, including efficiency gains, employee experience improvements, and adoption metrics.
What We Are Looking For
- 5+ years of experience in Human Resources, People Operations, Talent, Organizational Effectiveness, or related people-focused functions.
- 6–10+ years of experience in program management, HR transformation, consulting, business operations, or HR operations.
- Strong skills in program and transformation management, AI-enabled process optimization, and stakeholder management and influence.
- Experience with Excel and other productivity tools.
- Ability to work in a fast-paced, dynamic environment with a high degree of ambiguity.
- Strong communication and interpersonal skills, with the ability to influence without direct authority.
- Experience in managing cross-functional initiatives and collaborating with various stakeholders.
- Knowledge of AI tools and technologies relevant to HR, with the ability to research and apply emerging trends.
Nice to Have
- Experience with AI-driven solutions in HR, such as chatbots or predictive analytics.
- Certification in program management, HR, or a related field.
- Experience with project management tools and software.
- Knowledge of data analysis and interpretation, with the ability to make data-driven decisions.
- Experience in a remote work environment, with the ability to self-manage and prioritize tasks.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunity to work with a forward-thinking company pioneering the future of customer success.
- Collaborative and dynamic work environment with a team of experienced professionals.
- Professional development opportunities, including training and certification programs.
- Flexible remote work arrangement, with the option to work from anywhere in the USA.
- Access to the latest AI tools and technologies, with opportunities for research and development.
- Comprehensive health insurance and wellness programs.
- Generous PTO and holiday package, with the option to take time off when needed.
How to Stand Out
- Develop a strong understanding of AI-driven solutions in HR, including chatbots, predictive analytics, and automation tools.
- Highlight your experience in managing cross-functional initiatives and collaborating with various stakeholders.
- Showcase your ability to influence without direct authority, and provide examples of successful stakeholder management.
- Be prepared to discuss your experience with program management tools and software, and how you have applied them in previous roles.
- Research Gainsight's approach to customer success and AI-driven solutions, and be prepared to discuss how your skills and experience align with the company's goals.
- Practice your communication and interpersonal skills, as these are crucial for success in this role.
- Consider obtaining certification in program management, HR, or a related field to demonstrate your expertise and commitment to the field.
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