Senior Program Officer, Content Enablement

## About the Role The Wikimedia Foundation is seeking a Senior Program Officer, Content Enablement, to develop and maintain partnerships that facilitate structured volunteering programs, aimed at attracting new contributors through the education sector and corporate and youth volunteering programs.

## Responsibilities - Secure new partnerships with organizations that offer structured volunteering programs.

• Support Wikimedia communities and volunteers in providing training and content challenges through these programs.
• Develop an understanding of Wikipedia editing practices, policies, and guidelines to effectively communicate with partners.
• Utilize readership data and community insights to identify knowledge gaps that match volunteering organizations’ capacities and interests.
• Communicate the needs of volunteering programs to Product Managers responsible for delivering the Contributor Experience strategy.

## Requirements - Professional experience in education, youth, and/or volunteer management programs.

• Strong facilitation skills and the ability to build community trust and alignment.
• Excellent written and spoken English, with a proven ability to communicate ideas.
• A proactive and flexible approach to working in a distributed, cross-cultural environment.
• Ability to connect with partners across UTC+2 to UTC-5 timezones, with 3 international trips per year.
• Typically requires 5+ years of professional experience, in addition to a Bachelor’s degree, or 3+ years experience with a Master’s degree; or equivalent work experience.

- Highlight transferable skills: Emphasize experience in education, volunteer management, and community engagement, and explain how these skills can be applied to content enablement and partnership building.

• Showcase understanding of Wikipedia practices: Demonstrate a basic understanding of Wikipedia editing practices, policies, and guidelines, and be prepared to discuss how you would communicate these to partners.
• - Develop a strong portfolio: Create a portfolio that showcases successful partnerships, community engagement strategies, and content development initiatives, highlighting your ability to work in a cross-cultural environment.
• Prepare for scenario-based questions: Be ready to answer behavioral questions that assess your facilitation skills, ability to build community trust, and experience in managing remote collaborations.
• - Discuss your approach to cultural sensitivity: Show awareness of the importance of cultural sensitivity in a global, remote work environment, and provide examples of how you have adapted your communication style to meet the needs of diverse stakeholders.