Senior Project Administrator / Carrier Integration
WFA Digital Insight
As the demand for skilled project administrators continues to grow, with a 25% increase in job postings over the last year, professionals with expertise in carrier migration and operations are in high demand. Trucordia's Senior Project Administrator role stands out for its emphasis on leadership and guidance, requiring a unique blend of technical skills, such as proficiency in Excel, and soft skills like problem-solving and communication. With the company's commitment to equal opportunities and a comprehensive benefits package, this role offers a compelling opportunity for career growth and development. Before applying, candidates should be prepared to showcase their experience in managing complex projects, guiding team members, and driving process improvements.
Job Description
About the Role
The Senior Project Administrator role at Trucordia is a critical position that involves leading carrier migration activities, supporting the broader team of Project Administrators, and serving as a key point of contact for purchased locations. This role requires a highly motivated and detail-oriented individual who is capable of guiding others, reinforcing team standards, and stepping into a greater leadership role over time. The ideal candidate will have experience in managing complex projects, working with cross-functional teams, and driving process improvements.As a senior member of the team, the successful candidate will be responsible for maintaining full ownership of carrier migration efforts, from planning through completion. This includes serving as the primary point of contact for purchased locations, providing clear communication, guidance, and hands-on support. The role also involves partnering with Carrier Operations, Carrier Contracts, and Treasury to complete migrations and resolve issues.
What You Will Do
- Lead end-to-end carrier migration efforts, maintaining full ownership from planning through completion
- Serve as the primary point of contact for purchased locations, providing clear communication, guidance, and hands-on support
- Partner with Carrier Operations, Carrier Contracts, and Treasury to complete migrations and resolve issues
- Support and guide Project Administrators, assisting with complex or escalated work and reinforcing team expectations and quality standards
- Coordinate with leadership to ensure priorities are clear and team efforts are aligned and progressing
- Identify, track, and resolve risks and issues, escalating when appropriate
- Maintain accurate documentation and provide regular status updates to leadership and stakeholders
- Drive continuous improvement by identifying workflow efficiencies and ensuring adherence to company standards and procedures
- Collaborate with cross-functional teams to achieve business objectives
- Develop and implement process improvements to drive efficiency and consistency
What We Are Looking For
- Prior experience in carrier migration, operations, or a related field
- Experience working directly with insurance carriers or supporting onboarding of new entities
- Strong problem-solving and decision-making skills, with the ability to navigate complex or ambiguous situations
- Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment
- Effective written and verbal communication skills, with the ability to clearly communicate across teams and stakeholders
- Proficiency with tools used for tracking, reporting, and communication, including Excel, ticketing systems, and other internal platforms
- Ability to work independently with minimal oversight while maintaining strong ownership of responsibilities and outcomes
Nice to Have
- Experience working directly with purchased locations or supporting onboarding of new entities
- Experience partnering with contractual or financial stakeholders to support operational alignment
- Demonstrated ability to identify and implement process improvements that drive efficiency and consistency
Benefits and Perks
- Medical, Dental, Vision, and Life insurance
- FSA / HSA, Commuter & Child Care FSA
- Cancer Support Benefits and Pet Insurance
- Accident & Critical Illness and Hospital Indemnity insurance
- Employee Assistance Program (EAP)
- 11 Paid Holidays and Flexible PTO
- 401K and opportunities for career growth and development
How to Stand Out
- Be prepared to showcase your experience in managing complex projects and guiding team members, highlighting specific examples of process improvements you've driven.
- Familiarize yourself with Trucordia's company culture and values, and be ready to explain how your skills and experience align with these.
- Develop a strong understanding of the carrier migration process and the tools used to support it, including Excel and other internal platforms.
- Practice your problem-solving and decision-making skills, preparing to provide examples of times when you navigated complex or ambiguous situations.
- Tailor your resume and cover letter to the specific requirements of the role, emphasizing your experience in operations, carrier migration, or a related field.
- Research the company's benefits and perks, and be prepared to discuss how these align with your own needs and priorities.
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