Senior Project Coordinator

About the Role

The successful candidate will be working in a fast-paced environment, collaborating with internal departments, contractors, and distributors to ensure the smooth execution of energy-efficient projects. You will be part of a people-first culture that values trust, accountability, and transparency, where every employee is treated with respect and given an equal chance to thrive.

In this role, you will have the opportunity to work with a variety of stakeholders, including small and medium businesses, trade allies, contractors, and distributors. Your excellent communication skills and ability to provide clear and accurate guidance will be essential in ensuring the success of the projects.

What You Will Do

• Process new lighting incentive applications for the direct install and midstream channels, including initial QC and eligibility screening
• Review and validate documentation, including invoices, forms, project details, and supporting materials, to ensure program compliance
• Build and manage project records in multiple proprietary databases and internal systems
• Support weekly incentive payment release cycles, including QC and correction processing
• Maintain clear, consistent documentation of workflows and data-entry procedures
• Respond to incoming questions via the program phone line and inbox, providing respectful, clear, and accurate guidance on program requirements, documentation needs, or next steps
• Support callers from small and medium businesses, trade allies, contractors, distributors, and occasional downstream lighting inquiries
• Assist internal departments with questions regarding incentives, requirements, and industry standards
• Participate in weekly client touchpoints to communicate payment details, corrections, and special considerations
• Support system enhancements by assisting in database design, updates, and testing

What We Are Looking For

• Strong attention to detail, accuracy, and quality over speed
• Ability to pivot between tasks quickly and adapt to shifting priorities
• Excellent customer-service skills with the ability to communicate clearly and professionally
• Data-entry proficiency across multiple systems, with comfort learning new databases
• Ability to stay organized and focused, even in fast-changing workflows
• Strong problem-solving mindset and willingness to ask questions when needed
• Experience working on phones, with customers, or in service-oriented roles (highly beneficial)
• Ability to work well both independently and as part of a close-knit team

Nice to Have

• Experience with energy-efficient projects or sustainability initiatives
• Familiarity with Adjust and Excel
• Certification in project management or a related field
• Previous experience in a remote work environment

Benefits and Perks

• Medical, Dental, and Vision Insurance, with a company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal, and parental leave time
• Paid Volunteer Time, giving back to the community
• Employee Recognition Program, with the ability to convert recognition points into gift cards
• Employee Assistance Program, offering benefits to help manage daily responsibilities
• Access to on-demand training courses to advance further in your career
• Opportunity to work with a people-first culture that values trust, accountability, and transparency
• Remote work environment, with the flexibility to work from anywhere

• Tip: Showcase your attention to detail and organizational skills by providing examples of your experience with data-entry and project management.
• Tip: Highlight your customer service skills by describing a time when you had to communicate complex information to a customer or stakeholder.
• Tip: Familiarize yourself with the company's values and mission, and be prepared to explain how your skills and experience align with them.
• Tip: Be prepared to answer behavioral questions, such as 'Tell me about a time when...' or 'How would you handle...'.
• Tip: Research the company's benefits and perks, and be prepared to ask questions about them during the interview process.
• Tip: Consider creating a portfolio or samples of your work to demonstrate your skills and experience.
• Tip: Be honest and transparent about your experience and skills, and don't be afraid to ask for clarification or more information during the interview process.