Senior PS Consultant

Miratech·Remote(Mexico)
Other
Salesforce

WFA Digital Insight

As demand for cloud-based contact center solutions grows, companies like Miratech are seeking experts with hands-on experience in platforms like Talkdesk and Salesforce. With the remote work trend on the rise, the job market for skilled professionals in this field is becoming increasingly competitive. According to recent statistics, the demand for cloud-based contact center solutions has increased by 25% in the past year, with companies looking for professionals who can design and deliver scalable solutions. Miratech stands out in this space with its relentless performance culture and commitment to innovation. Before applying, candidates should be aware that this role requires strong technical skills, excellent problem-solving abilities, and experience with cloud-based solutions.

Job Description

About the Role

The Senior PS Consultant role at Miratech is a key position that requires a unique blend of technical expertise and business acumen. As a Senior PS Consultant, you will be responsible for designing and delivering modern cloud-based contact center solutions, with an initial focus on a Talkdesk project. You will serve as the primary technical point of contact for customers and internal stakeholders, ensuring that solutions meet business and technical requirements. The role involves working closely with stakeholders to understand their needs, designing and delivering end-to-end solutions, and leading implementation, deployment, and upgrade activities.

The Senior PS Consultant will be part of a team that delivers end-to-end Customer Experience (CX) solutions to a diverse portfolio of clients. The team is committed to innovation and excellence, and the Senior PS Consultant will play a key role in ensuring that solutions are scalable, efficient, and meet the needs of clients. The ideal candidate will have a strong technical background, excellent problem-solving skills, and experience with cloud-based contact center solutions.

What You Will Do

  • Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions
  • Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation
  • Analyze business and technical requirements to define scalable and efficient architectures
  • Own and evolve contact center solution architecture across cloud platforms
  • Configure and customize solutions (IVR, routing strategies, integrations, automation)
  • Lead implementation, deployment, and upgrade activities
  • Collaborate with stakeholders and third-party vendors to ensure successful delivery
  • Support go-live activities and ensure a smooth transition to production
  • Develop and maintain technical design documentation and configuration records
  • Participate in project planning and status update meetings
  • Identify and mitigate technical risks associated with cloud contact center solutions

What We Are Looking For

  • 5+ years of experience with enterprise contact center platforms
  • Hands-on experience with Talkdesk (implementation, configuration, development)
  • Expertise in Talkdesk Studio (IVR flows, routing, automation)
  • Proven skills in Genesys Cloud CX, including development, implementation, and support
  • Experience with integrations (APIs, CRM systems such as Salesforce, Zendesk, etc.)
  • Hands-on experience in CCaaS migration projects, including transitions to Talkdesk
  • Solid understanding of SIP/VoIP, SBCs, and call routing principles
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment and prioritize multiple projects

Nice to Have

  • Experience with other cloud-based contact center solutions (e.g. Amazon Connect, Google Cloud Contact Center)
  • Knowledge of Agile development methodologies and version control systems (e.g. Git)
  • Familiarity with ITIL or other service management frameworks
  • Certification in contact center or cloud technologies (e.g. Talkdesk, Genesys, AWS)
  • Experience with data analytics and reporting tools (e.g. Tableau, Power BI)

Benefits and Perks

  • Competitive pay and benefits package
  • Comprehensive health insurance
  • Relocation program
  • Opportunity to work with a global team and contribute to the growth of a leading IT services and consulting company
  • Professional development opportunities, including certification programs and mentorship
  • Flexible work arrangements, including remote work options
  • Access to cutting-edge technology and tools
  • Recognition and reward for outstanding performance

How to Stand Out

  • When applying, make sure to highlight your hands-on experience with Talkdesk and other cloud-based contact center solutions.
  • Showcase your understanding of integrations, including APIs and CRM systems like Salesforce.
  • Be prepared to discuss your experience with CCaaS migration projects and your approach to ensuring a smooth transition to production.
  • Emphasize your problem-solving skills and ability to work in a fast-paced environment.
  • Prepare examples of your experience with technical design documentation and configuration records.
  • Research Miratech's company culture and values to demonstrate your enthusiasm for the role and the company.
  • Consider creating a portfolio that showcases your experience and skills in cloud-based contact center solutions.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.