Senior PubSec Customer Success Engineer

## About the Role The Senior PubSec Customer Success Engineer role at Gitlab is a unique opportunity to drive customer success and technical expertise in the realm of DevSecOps and digital transformation. As part of the customer success engineer team, you will be responsible for delivering GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements. This is a pooled model, so you won't be dedicated to a specific set of accounts, allowing you to collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows.

The team at Gitlab values innovation, collaboration, and continuous knowledge exchange, enabling team members to reach their full potential while solving complex problems. With the integration of AI into daily workflows, you will be expected to drive efficiency, innovation, and impact. This role is perfect for those who are passionate about customer-centric success and have a strong background in supporting complex software implementations.

As a key member of the team, you will be part of a high-performance culture driven by values and continuous learning, where every voice is valued. Gitlab's mission is to co-create the future with its customers, and this role is crucial in achieving that goal.

## What You Will Do - Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.

• Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning).
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account).
• Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives.
• Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
• Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working examples for internal and customer use.
• Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

## What We Are Looking For - Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance.

• Strong technical background in software development, with a focus on DevSecOps and digital transformation.
• Excellent communication and interpersonal skills, with the ability to engage with customers and internal stakeholders effectively.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
• Experience with AI-driven tools and technologies, with a passion for driving efficiency, innovation, and impact.
• Strong problem-solving skills, with the ability to analyze complex technical issues and provide creative solutions.
• Experience working in a remote or distributed team environment, with a strong ability to collaborate and communicate effectively.

## Nice to Have - Certification in GitLab or related technologies.

• Experience with cloud-based platforms and technologies.
• Strong understanding of Agile methodologies and DevSecOps practices.
• Experience with customer success platforms and tools.

## Benefits and Perks - Competitive salary and benefits package.

• Opportunity to work with a leading company in the DevSecOps and digital transformation space.
• Collaborative and dynamic work environment, with a strong focus on innovation and continuous learning.
• Flexible working hours and remote work options.
• Access to cutting-edge technologies and tools.
• Professional development opportunities, including training and certification programs.
• Recognition and reward for outstanding performance and contributions.

- Tip: Develop a strong understanding of GitLab's products and services, including its use cases and technical capabilities.

• To stand out, showcase your experience with AI-driven tools and technologies, and highlight your ability to drive efficiency, innovation, and impact.
• When applying, be prepared to provide specific examples of your technical expertise and customer success experience.
• During the interview process, be ready to discuss your experience with DevSecOps and digital transformation, and how you can contribute to Gitlab's mission.
• Salary negotiation: research the market rate for similar roles and be prepared to discuss your expectations based on your experience and qualifications.
• Red flag: be cautious of companies that do not prioritize customer success or do not provide opportunities for professional development and growth.