Senior Regional Field Service Manager- West
WFA Digital Insight
As the remote job market continues to grow, companies like Danaher are looking for skilled leaders to manage their field service operations. With demand for experienced field service professionals on the rise, this role offers a unique opportunity for growth and development. According to recent statistics, the field service industry is expected to see significant growth in the next few years, with a predicted 25% increase in demand for skilled professionals. Danaher, a leading company in the life sciences and diagnostics industry, is committed to innovation and customer satisfaction. Before applying, candidates should be aware of the importance of strong leadership and communication skills, as well as the ability to work remotely and manage a team across multiple locations.
Job Description
About the Role
The Senior Regional Field Service Manager role at Danaher is a key leadership position that oversees the company's field service operations across the Western United States. This role is responsible for ensuring consistent, high-quality service delivery and driving customer satisfaction, operational performance, and revenue growth. As a member of the Service Organization, the successful candidate will be part of a collaborative team that is dedicated to advancing cancer diagnostics and improving lives.The day-to-day responsibilities of this role include leading and developing a team of Field Service Engineers, managing service delivery and operational performance, and driving key service KPIs. The ideal candidate will have a strong background in field service management, with a proven track record of success in leading cross-functional teams and driving customer satisfaction.
The team context for this role is dynamic and fast-paced, with a focus on collaboration and innovation. The successful candidate will be reporting to a senior leader within the Service Organization and will be expected to work closely with other departments, including Sales and Technical Assistance Center (TAC).
What You Will Do
- Lead and develop a team of Field Service Engineers across the Western United States
- Manage service delivery and operational performance across the region
- Drive key service KPIs, including response time, first-time fix, and productivity
- Own hiring, coaching, and performance management to build a high-performing team
- Deliver a differentiated customer experience by building strong relationships with key accounts
- Lead escalations and use customer feedback and service data to drive continuous improvement
- Drive cross-functional alignment to ensure seamless execution, partnering with Sales, TAC, and Service Operations
- Ensure consistent, high-quality delivery across teams
- Lead continuous improvement using DBS principles, applying structured problem solving and data to identify root causes and implement sustainable solutions
- Support commercial growth and strategic customer management by identifying opportunities to expand service offerings
What We Are Looking For
- Bachelor's degree with 9+ years of experience or Master's degree with 7+ years of experience within field service or a similar support function
- Minimum of 5 years management experience
- Strong background in field service management, with a proven track record of success in leading cross-functional teams and driving customer satisfaction
- Excellent communication and leadership skills, with the ability to work remotely and manage a team across multiple locations
- Experience with DBS principles and structured problem solving
- Strong analytical and problem-solving skills, with the ability to drive continuous improvement
- Ability to travel 50-80%, including domestic and international
Nice to Have
- Experience in the life sciences or diagnostics industry
- Knowledge of cancer diagnostics and treatment options
- Familiarity with Leica Biosystems products and services
- Certification in a related field, such as field service management or engineering
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading company in the life sciences and diagnostics industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Comprehensive health and wellness program
- Generous paid time off and holiday schedule
How to Stand Out
- Tip: Make sure to highlight your leadership and communication skills in your application, as these are key requirements for this role.
- Be prepared to talk about your experience with DBS principles and structured problem solving, and how you have applied these in previous roles.
- Research the company and the life sciences industry to demonstrate your knowledge and enthusiasm for the field.
- Emphasize your ability to work remotely and manage a team across multiple locations, and provide examples of how you have done this in the past.
- Consider creating a portfolio or case studies that demonstrate your achievements in field service management, to share with the interviewer.
- Be prepared to negotiate your salary and benefits package, and do your research on industry standards to make a strong case.
- Red flag: If the company is not willing to provide clear information about the role or the team, or if they seem unclear about their expectations, this may be a sign of a poorly managed organization.
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