Senior Renewals Manager
WFA Digital Insight
The demand for skilled customer success professionals has grown significantly, with a 25% increase in job openings over the past year. As companies prioritize customer retention, the role of a Senior Renewals Manager has become crucial. Gainsight, a leader in AI-driven customer success, is looking for a seasoned professional to lead renewal strategies for high-value accounts. With the rise of SaaS solutions, candidates with strong negotiation and account management skills are in high demand. Before applying, candidates should be prepared to showcase their ability to manage complex accounts and drive revenue growth.
Job Description
About the Role
The Senior Renewals Manager role at Gainsight is a critical position that requires a unique blend of strategic thinking, negotiation skills, and account management expertise. As a key member of the Customer Success team, you will be responsible for driving customer retention and revenue stability by leading renewal strategies for high-ARR, multi-product, or multi-year accounts. You will work closely with cross-functional teams, including Customer Success, Product, Sales, Finance, and Executive Leadership, to secure strong Gross Revenue Retention (GRR) outcomes.The ideal candidate will have a deep understanding of SaaS pricing, packaging, and procurement, as well as experience in managing complex, high-risk, and high-value accounts. You will be expected to develop and execute renewal strategies, mitigate churn risk, and influence pricing and save motions.
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. As a Senior Renewals Manager, you will be part of a growing team that is passionate about delivering exceptional customer experiences and driving business growth.
What You Will Do
- Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts
- Own complex pricing, concession, and restructuring discussions
- Act as an escalation point for stalled or high-risk renewals
- Mentor and coach P3 Renewal Managers
- Partner with CS leadership to align value delivery to renewal outcomes
- Provide structured feedback to RevOps and Product on churn drivers
- Maintain accurate forecasts for complex renewal portfolios
- Collaborate with cross-functional teams to drive customer retention and revenue growth
- Develop and execute account plans to achieve revenue goals
- ConductRegular business reviews with customers to ensure satisfaction and identify opportunities for growth
What We Are Looking For
- 6+ years of experience in Renewals, Account Management, or Customer Success
- Demonstrated success in closing complex SaaS renewals
- Strong negotiation and executive communication skills
- Proven ability to manage ambiguity and competing priorities
- Deep understanding of SaaS pricing, packaging, and procurement
- Strong forecasting and risk management discipline
- Experience with multi-product SaaS portfolios
- Familiarity with churn mitigation frameworks and save motions
- Strong analytical and problem-solving skills
Nice to Have
- Experience in a dedicated Renewal Manager role
- Prior quota-carrying sales background
- Exposure to pricing strategy or deal desk leadership
- Familiarity with AI-powered customer success platforms
- Experience with data analysis and visualization tools
Benefits and Perks
- Competitive base salary range
- Commission-based compensation structure
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) matching program
- Flexible PTO policy
- Remote work stipend
- Professional development opportunities
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
How to Stand Out
- To stand out as a candidate, be prepared to share specific examples of your experience in managing complex, high-risk, and high-value accounts.
- Familiarize yourself with Gainsight's AI-powered customer success platform and be prepared to discuss how you can leverage it to drive customer retention and revenue growth.
- Highlight your negotiation and executive communication skills, as well as your ability to manage ambiguity and competing priorities.
- Be prepared to discuss your experience with SaaS pricing, packaging, and procurement, as well as your understanding of churn mitigation frameworks and save motions.
- Show enthusiasm for Gainsight's mission and values, and be prepared to discuss how you can contribute to the company's growth and success.
- Research the company culture and be prepared to ask informed questions during the interview process.
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