Senior Revenue Insights Analyst

GainsightGainsight·Remote(MEX - Remote)
Data & Analytics
Salesforce

WFA Digital Insight

As the demand for data-driven decision making in customer success continues to rise, with over 70% of companies now investing in AI-powered retention tools, skilled revenue insights analysts are in high demand. Gainsight, a leader in AI-driven customer success, is seeking a Senior Revenue Insights Analyst to join their team. With the global customer success market projected to grow 25% by 2027, this role offers a unique opportunity to make a significant impact. Candidates should have strong skills in revenue analytics, BI, and data modeling, as well as experience with Salesforce and a passion for working in a fast-paced environment.

Job Description

About the Role

The Senior Revenue Insights Analyst will play a key role in driving data-driven decision making across the Go-To-Market organization at Gainsight. As a key member of the Sales team, reporting to the Senior Director, Revenue Operations, this role will deliver high-impact revenue insights, improve forecasting and pipeline quality, and enable clear visibility across the full revenue lifecycle. The ideal candidate will have strong skills in revenue analytics, BI, and data modeling, as well as experience with Salesforce and a passion for working in a fast-paced environment.

In this role, you will have the opportunity to work closely with cross-functional teams, including Sales, Solutions Consultants, Customer Account Managers, and RevOps partners across global regions. You will also have the chance to work with cutting-edge technologies, including Salesforce, Gainsight, and Snowflake, to drive business growth and customer success.

Gainsight is a leader in AI-driven customer success, and this role offers a unique opportunity to make a significant impact on the company's growth and success.

What You Will Do

  • Own and deliver high-impact analytics projects, including pipeline hygiene and quality initiatives, forecasting process improvements, and growth trend analysis
  • Partner closely with Salesforce, Gainsight, and Snowflake teams to improve data availability, structure, and usability
  • Deliver targeted, high-quality deep dives on topics such as bookings and revenue trends, retention and churn drivers, and product-level revenue performance
  • Analyze performance across the full revenue lifecycle, including acquisition, expansion, and retention
  • Support recurring business rhythms including QBRs and executive reporting
  • Enable clear, accessible insights into pipeline generation, coverage, and quality
  • Help train and optimize our BI environment to support AI-driven querying and analysis
  • Collaborate with cross-functional teams to drive business growth and customer success
  • Stay up-to-date with industry trends and best practices in revenue analytics and BI

What We Are Looking For

  • 5+ years of experience in Revenue Operations, Sales Operations, Analytics, or a related role in a SaaS environment
  • Strong experience with BI and analytics tools, such as Sigma, SQL, and Python
  • Hands-on experience with Salesforce CRM, CPQ, and customer or revenue data platforms, such as Gainsight and Snowflake
  • Proven ability to translate complex data into clear, actionable insights for business leaders
  • Strong analytical and structured thinking skills
  • Experience working in a project-driven analytics or RevOps team
  • Comfortable working across Sales, CS, Product, and Finance teams
  • Curious, adaptable, and excited about applying AI to real business problems

Nice to Have

  • Experience supporting forecasting and pipeline analysis
  • Exposure to AI-enabled analytics or automation use cases
  • Experience working in a fast-paced, high-context-switching environment
  • Strong communication and presentation skills
  • Experience with data visualization tools, such as Tableau or Power BI

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a cutting-edge technology stack, including Salesforce, Gainsight, and Snowflake
  • Collaborative and dynamic work environment
  • Professional development opportunities, including training and conference attendance
  • Flexible work arrangements, including remote work options
  • Access to a comprehensive health and wellness program
  • Generous paid time off and holiday policy

How to Stand Out

  • Develop a strong understanding of revenue analytics and BI tools, such as Sigma and Salesforce
  • Build a portfolio of examples that demonstrate your ability to translate complex data into clear, actionable insights
  • Prepare to talk about your experience working with cross-functional teams and driving business growth through data-driven decision making
  • Be ready to discuss your experience with AI-enabled analytics and automation use cases
  • Research Gainsight's products and services to understand their impact on customer success and how you can contribute to the company's growth and success
  • Practice presenting complex data insights to business leaders and stakeholders

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