Senior Sales Engineer
WFA Digital Insight
The demand for skilled sales engineers in the AI and customer service space is skyrocketing, with over 40% growth expected in the next year. As a seasoned sales engineer, you're likely no stranger to the complexities of digital transformation, but what sets Glia apart is its commitment to innovation and customer satisfaction. With a 72 NPS score, Glia is an attractive choice for those looking to make a real impact. Before applying, consider how your technical expertise and strategic thinking can be applied to drive sales growth and customer success.
Job Description
About the Role
As a Senior Sales Engineer at Glia, you will be at the forefront of driving digital transformation for banks, credit unions, and other financial services institutions. Your day-to-day will involve guiding these institutions through their digital transformation journeys, leveraging Glia's cutting-edge AI and voice AI solutions. You will be the senior technical expert and trusted advisor supporting prospects from initial engagement through to successful final sales.The role is a dynamic mix of strategic technical sales, proof of concept leadership, and ongoing technical guidance. You will have the opportunity to work with a wide range of clients, from small credit unions to large banks, and help them navigate the complexities of digital transformation.
Glia is a fast-paced and collaborative environment, and as a Senior Sales Engineer, you will be expected to thrive in this setting. You will be working closely with cross-functional teams, including sales, marketing, and product development, to drive sales growth and customer success.
What You Will Do
- Lead and resolve complex technical challenges independently, leveraging managers and teams as strategic partners
- Serve as a subject matter expert in API data integrations and across the Glia product suite
- Develop and implement risk mitigation strategies to proactively address potential risks and minimize their impact on sales outcomes
- Delegate tasks appropriately, integrate technical needs into project planning, and choose the most effective project management strategies
- Navigate and resolve complex client issues, fostering collaboration across departments and managing communication challenges with diverse stakeholders
- Present complex information clearly and concisely during executive-level meetings, ensuring all communications are impactful and directly support business objectives
- Maintain a deep understanding of financial services and customer service industry trends, regularly contributing insights in meetings and strategic discussions
- Develop and maintain deep, personalized customer relationships, leveraging those to advance business objectives
- Mentor peers and contribute to the team's collective knowledge by effectively utilizing our entire library of stories and case studies across the Glia product set
- Lead complex deals, projects, and cross-functional teams effectively, ensuring successful sales outcomes
What We Are Looking For
- 5+ years of experience in a pre-sales engineering, solutions engineering, solutions architecture, or comparable customer-facing technical role
- Hands-on coding ability (not just technical aptitude)
- Comfortable building and modifying working examples in JavaScript and HTML/CSS, and explaining decisions clearly
- Proven experience working with REST APIs, webhooks, and event-driven integrations (authentication, payloads, retries, error handling, debugging)
- Track record of building real technical artifacts such as serverless functions, lightweight backend services, automation scripts, or integration applets to prove out workflows and solutions in enterprise sales cycles
- Ability to translate technical concepts into business outcomes and guide technical + non-technical stakeholders through tradeoffs (security, time-to-value, maintainability, UX)
- Substantial customer-facing / business-facing experience (pre-sales, professional services, implementations, solutions architecture, technical consulting, or similar)
Nice to Have
- Experience working with financial services institutions or other highly regulated industries
- Knowledge of AI and machine learning concepts, particularly in the context of customer service
- Familiarity with Agile development methodologies and version control systems such as Git
- Certification in sales engineering or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a fast-growing and innovative company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to cutting-edge technology and tools
- Comprehensive health insurance and wellness programs
- Generous paid time off and vacation policy
How to Stand Out
- Make sure to highlight your technical expertise and experience working with REST APIs, webhooks, and event-driven integrations in your application and during interviews.
- Develop a deep understanding of Glia's products and services, and be prepared to explain how you can leverage them to drive sales growth and customer success.
- Emphasize your ability to translate technical concepts into business outcomes and guide technical + non-technical stakeholders through tradeoffs.
- Be prepared to provide specific examples of your experience working with complex technical challenges and resolving them independently.
- Consider creating a portfolio of your work, including examples of technical artifacts you've built and case studies of successful sales outcomes.
- Don't be afraid to ask questions during the interview process, and be prepared to discuss your salary expectations and negotiation strategy.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.