Senior Sales Engineer - Key Accounts

About the Role

The role involves a deep understanding of Datadog's observability platform and the ability to articulate its benefits to both technical and business stakeholders. You will work closely with the sales team to identify and pursue new sales opportunities, delivering presentations, product demonstrations, and supporting technical evaluations. Your technical expertise will be invaluable in helping the sales team to qualify and close opportunities, and your input will also help inform the product development team about customer needs and market trends.

Given Datadog's hybrid workplace model, which values both in-office collaboration and remote work flexibility, you will have the opportunity to work in a dynamic environment that fosters creativity, inclusivity, and work-life harmony. Whether you are working from one of Datadog's offices in Illinois or Texas, or remotely from your preferred location, you will be part of a team that is passionate about innovation and customer satisfaction.

What You Will Do

• Partner with the sales, product/engineering, customer success, and professional services teams to articulate Datadog's value proposition, vision, and strategy to customers.
• Drive the end-to-end technical sales agenda for large-scale pursuits, from generating pipeline to closing deals.
• Technically close complex sales opportunities by demonstrating advanced competitive knowledge, technical skills, and credibility.
• Present at executive and technical forums, lead workshops, and translate technical details into business impact for C-level executives, engineering leaders, and other stakeholders.
• Maintain accurate records in CRM of customer interactions, feedback, and sales outcomes.
• Proactively engage with customers and internal teams to gather and provide feedback on product development and the competitive landscape.
• Collaborate with the product team to prioritize features based on customer, competitor, and market feedback.
• Develop and execute evaluation plans with customers to demonstrate the value of Datadog's solutions.
• Travel to client sites as necessary to deliver presentations, demonstrations, and support sales activities.

What We Are Looking For

• Passion for educating customers about observability risks and solutions that are meaningful to their business.
• Strong written and oral communication skills to articulate technical and business benefits of Datadog's offerings.
• Experience in programming/scripting languages such as Python, Go, Java, etc., and familiarity with DevOps practices like CI/CD and IaC workflows.
• Demonstrated ability to engage with new logo accounts and collaborate through long sales cycles.
• Minimum of 3+ years of experience in a Sales Engineering or DevOps Engineering role.
• Ability to travel up to 45% of the time for client meetings and sales activities.
• Strong analytical and problem-solving skills, with the ability to understand complex technical issues and develop effective solutions.
• Experience working with CRM systems to track customer interactions and sales pipeline.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.

Nice to Have

• Experience with cloud-based infrastructure and monitoring tools.
• Familiarity with Datadog's observability platform or similar solutions.
• Certification in sales engineering, DevOps, or a related field.
• Experience working in a remote or distributed team environment.

Benefits and Perks

• Competitive salary and equity package.
• Generous global benefits, including health insurance, retirement plans, and PTO.
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development opportunities, including product training and career pathing.
• Inclusive company culture with the opportunity to join community guilds and inclusion talks.
• Flexible working hours and remote work options to support work-life balance.
• Access to cutting-edge technologies and tools to support your work and professional growth.
• Recognition and reward programs for outstanding performance and contributions.

• Develop a strong understanding of Datadog's products and services, as well as the competitive landscape in observability and monitoring solutions.
• Showcase your technical expertise through a personal project or contribution to open-source projects, demonstrating your skills in programming and DevOps practices.
• Prepare examples of how you have successfully closed complex sales deals or driven technical sales strategies in previous roles.
• Emphasize your ability to communicate technical information to both technical and non-technical stakeholders, including C-level executives.
• Be ready to discuss your experience with CRM systems and how you have used data to inform sales strategies and customer engagement plans.
• Highlight any experience you have working in remote or distributed teams and your strategies for effective communication and collaboration in these environments.
• Research Datadog's culture and values to understand how your own values and work style align with the company's mission and vision.