Senior Sales Operations Consultant
WFA Digital Insight
The demand for skilled sales operations professionals has surged 25% in the last year, driven by the need for data-driven decision making in cloud communications. With the rise of remote work, companies like Vonage are looking for experts who can navigate complex sales processes and drive business growth. As a Senior Sales Operations Consultant at Vonage, you'll be at the forefront of this trend, working with a global team to optimize sales performance and compensation integrity. With the right skills in Salesforce, Excel, and data analysis, you can thrive in this role and take your career to the next level.
Job Description
About the Role
The Senior Sales Operations Consultant role at Vonage is a critical position that requires a unique blend of analytical skills, business acumen, and collaboration. As a key operational partner to the API Sales organization, you will be responsible for ensuring accurate, timely, and compliant execution of sales commission processes, quota management, and operational reporting. This role works at the intersection of Sales, Finance, HR, and BI, providing the analytical rigor and process discipline that underpins sales performance and compensation integrity across the API Business Unit.Day-to-day, you will work closely with cross-functional teams to drive sales performance, identify areas for improvement, and implement process enhancements. Your expertise in sales compensation, data analysis, and project management will be essential in navigating the complexities of this role. You will be comfortable operating independently in a fast-paced, global environment and be able to communicate complex ideas and data insights to non-technical stakeholders.
Vonage is a global cloud communications leader, and this role offers the opportunity to work with a talented team of professionals who are passionate about innovation and customer satisfaction. As a Senior Sales Operations Consultant, you will be part of a dynamic team that is driving the company's growth and success.
What You Will Do
- Own end-to-end commission management for the API Business Unit, including calculation, processing, plan transitions, and UAT testing in Xactly Incent
- Maintain HR commission files weekly, including new joiners, LOAs, promotions, transfers, and terminations
- Support quota planning and management, including quota assignments by region and rep, adjustments, and ramp-up configurations
- Prepare and distribute reports and analytics, including commission payouts, attainment summaries, and budget vs. actuals for Sales and Finance leadership
- Act as primary point of contact for Sales, Finance, and HR on all commission and quota matters, driving process improvements and ensuring compliance
- Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements
- Develop and maintain dashboards and reports to track sales performance and provide data-driven insights
- Analyze sales data to identify trends and opportunities for growth
- Provide training and support to sales teams on commission and quota management
What We Are Looking For
- 2-3+ years of experience in Sales Operations, Sales Compensation, or a related analytical role
- Demonstrated experience managing end-to-end commission processes, including plan administration and payout calculations
- Strong proficiency in Excel / Google Sheets, including advanced formulas, data modeling, and pivot tables
- Experience working with commission management platforms (Xactly Incent preferred) and CRM systems (Salesforce preferred)
- Excellent attention to detail with a track record of high accuracy in data-intensive environments
- Strong communication skills, able to explain complex compensation rules clearly to non-technical stakeholders
- Ability to manage multiple priorities and meet critical deadlines in a fast-paced, global organization
- Experience in a CPaaS, SaaS, or technology company (preferred)
- Familiarity with API/Communications products and sales motions (preferred)
Nice to Have
- Experience supporting commission plan design or year-over-year plan transitions
- Exposure to BI tools such as Tableau
- Experience working with Adjust (preferred)
- Certification in sales operations or a related field (preferred)
Benefits and Perks
- Private Medical Insurance
- Group Pension Plan
- Life Insurance and Group Personal Accident
- Ericsson Care Line (EAP)
- Discretionary Time Off (DTO)
- Volunteer Time (VTO)
- Opportunity to work with a global cloud communications leader
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work options
How to Stand Out
- When applying for this role, make sure to highlight your experience with Salesforce and Excel, as well as your ability to analyze complex sales data.
- Be prepared to provide examples of how you have improved sales commission and quota management processes in previous roles.
- Showcase your attention to detail and ability to work in a fast-paced environment with multiple priorities and deadlines.
- Consider learning more about Vonage's products and services, as well as the company culture, to demonstrate your interest in the role and the company.
- Be prepared to ask questions during the interview process, such as what a typical day looks like in this role, or what the biggest challenges are that the team is currently facing.
- Make sure to proofread your application materials carefully to ensure accuracy and attention to detail.
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