Senior Sales Strategy and Operations Analyst
WFA Digital Insight
The demand for skilled sales operations professionals like this Senior Sales Strategy & Operations Analyst role at PagerDuty has grown significantly, with a 25% increase in job postings over the past year. As companies continue to navigate digital transformation, the need for data-driven insights and scalable processes has become paramount. With over 13,000 organizations relying on PagerDuty for digital operations management, this role presents a unique opportunity to work with a leader in the industry. Candidates should be prepared to showcase their expertise in sales operations, data analysis, and process design to stand out in a competitive job market.
Job Description
About the Role
The Senior Sales Strategy & Operations Analyst will play a critical role in supporting PagerDuty's global commercial sales teams, primarily across North America and EMEA. This role will be responsible for driving operational excellence and enabling revenue growth through scalable processes and data-driven insights. As a strategic business partner to commercial leadership and sales teams, the ideal candidate will have a strong understanding of sales operations and the ability to build and implement processes that drive productivity and efficiency.The successful candidate will serve as a primary point of contact for commercial teams on operational needs and process questions, providing timely and effective support to ensure seamless sales operations. This will involve managing daily operational requests, supporting weekly and monthly forecasting processes, and conducting analysis on customer accounts to identify trends and opportunities for growth.
What You Will Do
- Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization
- Serve as a strategic business partner to the AVP of Commercial Sales, providing data-driven insights and recommendations to drive revenue growth
- Support weekly and monthly forecasting processes and pipeline reviews, ensuring accuracy and reliability of sales data
- Build and implement scalable processes for commercial teams, including BDR routing, lead assignment, and account segmentation
- Identify operational inefficiencies and design solutions to improve team productivity, partnering with cross-functional teams to implement changes
- Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliability
- Conduct analysis on customer accounts, including AI customer segmentation by ARR, renewal tracking, and churn risk identification
- Partner with analytics teams to identify best sources of truth for key metrics, including meetings, pipeline, and customer data
- Ensure data integrity across Salesforce, Tableau, and other sales tools, troubleshooting reporting discrepancies and resolving data quality issues
What We Are Looking For
- 3-5 years of experience in sales operations, revenue operations, or strategy & operations
- Strong proficiency in Salesforce, including reports, dashboards, and data management
- Advanced Excel/Google Sheets skills and experience with data analysis
- Proven ability to build scalable processes and drive operational improvements
- Excellent communication skills and ability to partner cross-functionally
- Comfortable working independently in a matrix organization with multiple business partners and senior Strategy & Operations stakeholders
- Self-starter with strong project management capabilities
- Strong understanding of sales operations and the ability to build and implement processes that drive productivity and efficiency
Nice to Have
- Experience with Tableau or similar BI tools
- SQL skills and experience with data modeling
- Background supporting commercial/mid-market sales teams
- Familiarity with digital operations management and the ability to apply this knowledge to drive sales growth
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leader in the digital operations management industry
- Remote work options and flexible working hours
- Professional development and growth opportunities
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
- Recognition and reward for outstanding performance
How to Stand Out
- Develop a strong understanding of sales operations and the ability to build and implement scalable processes that drive productivity and efficiency.
- Showcase your expertise in data analysis and your ability to provide data-driven insights to drive revenue growth.
- Highlight your experience with Salesforce and other sales tools, including your ability to troubleshoot reporting discrepancies and resolve data quality issues.
- Prepare to discuss your experience working in a matrix organization and your ability to partner cross-functionally with multiple business partners and senior stakeholders.
- Be prepared to provide examples of your project management capabilities and your ability to work independently to drive results.
- Research the company culture and values, and be prepared to discuss how your skills and experience align with these.
- Develop a portfolio of your work, including examples of your data analysis and process design skills, to showcase your abilities to potential employers.
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