Senior Scaled Customer Activation Manager | Bill Pay Specialist
Other
Excel
WFA Digital Insight
High-growth fintech companies like Ramp are driving demand for skilled customer activation managers. With expertise in Excel and accounting implementation, candidates can stand out in a competitive remote job market. As the finance industry continues to shift towards automation, professionals with experience in bill pay and accounts payable are in high demand.
Job Description
About the Role
Ramp is seeking a Senior Scaled Customer Activation Manager to own the activation and growth of clients leveraging Ramp’s Bill Pay tool. As an early member of this team, you will play a key role in building and refining the program.Responsibilities
- Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products
- Directly own a book of micro-SMB and SMB customers through 1:1 onboarding
- Ensure customers are fully onboarded to Ramp within 60 days and under two calls
- Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized
Requirements
- Minimum 5 years of experience in customer success, account management, technical consulting, or product operations
- Bill Pay / AP, Accounting Implementation Experience
- Exceptional project management, organization, and time management skills
How to Stand Out
- Develop a strong foundation in Excel to effectively manage and analyze customer data
- Showcase experience in accounting implementation and bill pay to stand out as a candidate
- Prepare examples of successful customer onboarding experiences and strategies for efficient implementation
- Emphasize ability to work in a fast-paced environment and adapt to changing priorities
- Highlight excellent communication and project management skills to demonstrate ability to partner with cross-functional teams
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.