Senior Software Engineer (L3)

## About the Role As a Senior Software Engineer on the Console Runtime team at Twilio, you will play a crucial role in developing and delivering new capabilities in the Twilio Console platform. You will be part of a SCRUM team that designs, implements, owns, and operates the Twilio Console Runtime, which powers the Twilio Console Web application. This is a unique opportunity to influence roadmap priorities, propose innovative solutions, and help Twilio achieve its goal of being the world's most trusted customer engagement platform.

The Twilio Console platform is a critical component of Twilio's customer engagement suite, and as a Senior Software Engineer, you will be responsible for ensuring its scalability, reliability, and performance. You will work closely with cross-functional teams, including Product leadership, to design and develop new features, as well as refactor and reduce technical debt.

Twilio is committed to remote-first work, and as a Senior Software Engineer, you will have the flexibility to work from anywhere in the US. You will be part of a vibrant team with diverse experiences, making a global impact every day.

## What You Will Do - Design, develop, test, and deploy new features using technologies such as GraphQL, NodeJS, React, Typescript, Playwright, ViTest, and Buildkite.

• Own your code, respond to incidents, and participate in on-call rotation and RCAs for incidents.
• Meet Definition of Done for the software you build.
• Refactor and reduce technical debt.
• Write automated unit and integration tests in a continuous integration and delivery environment.
• Manage your work through the use of Github, Jira, and Twilio's build/deploy systems.
• Collaborate with other team members, including Product leadership, to influence, own, and improve the platform.
• Actively participate in design and code review, backlog refinements, and other agile ceremonies.
• Work independently or with your team to troubleshoot and determine resolution for issues in your team's domain.
• Be responsible for documentation of projects you work on.
• Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.

## What We Are Looking For - Bachelor's degree in Computer Science or related industry experience.

• 5+ years of hands-on development experience developing and operating Web applications using modern JavaScript technologies, preferably React, NodeJS, and Typescript.
• 5+ years of hands-on experience with scalable and high-performing backend systems or Backend-For-Frontends.
• Experience with technologies such as GraphQL, NodeJS, React, Typescript, Playwright, ViTest, and Buildkite.
• Strong understanding of software development principles, including design patterns, testing, and deployment.
• Experience working in a remote-first environment, with a strong ability to communicate and collaborate with distributed teams.
• Strong problem-solving skills, with the ability to analyze complex issues and develop creative solutions.

## Nice to Have - Experience with cloud-based technologies, such as AWS or Google Cloud.

• Experience with containerization, such as Docker.
• Experience with automated testing and deployment tools, such as Jenkins or CircleCI.
• Experience with agile development methodologies, such as Scrum or Kanban.

## Benefits and Perks - Competitive salary and equity package.

• Comprehensive health, dental, and vision insurance.
• 401(k) matching program.
• Flexible PTO and vacation policy.
• Remote work stipend and equipment budget.
• Opportunities for professional development and growth.
• Access to cutting-edge technologies and tools.
• Collaborative and dynamic work environment.

- Showcase your expertise in developing and operating Web applications, as well as your ability to collaborate in a fast-paced environment.

• Be prepared to discuss your experience with technologies such as GraphQL, NodeJS, and React.
• Highlight your problem-solving skills, with the ability to analyze complex issues and develop creative solutions.
• Emphasize your experience working in a remote-first environment, with a strong ability to communicate and collaborate with distributed teams.
• Be prepared to discuss your experience with automated testing and deployment tools, as well as your understanding of software development principles.
• Research Twilio's products and services, and be prepared to discuss how you can contribute to the company's mission and goals.