Senior Solutions Consultant II- Chicago
WFA Digital Insight
As remote work continues to redefine the job market, demand for skilled solutions consultants has skyrocketed. With over 13,000 organizations relying on PagerDuty for digital operations management, this role stands out for its potential to drive business value and accelerate platform adoption. In a market where SaaS expertise is in high demand, candidates with a strong background in consultative selling and customer success are highly sought after. Before applying, candidates should be aware of the need for a strong technical foundation, excellent communication skills, and the ability to navigate complex organizations. With the right skills, this role offers a unique opportunity to make a significant impact in a rapidly growing market segment.
Job Description
About the Role
The Senior Solutions Consultant II role at PagerDuty is a critical position that requires a deep understanding of digital operations management and SaaS expertise. As a trusted advisor to strategic customers and prospects, the successful candidate will design and deliver solutions that drive business value and accelerate platform adoption. This role is part of a talented, customer-focused team and will partner closely with sales, customer success, and product teams to achieve its goals.The Senior Solutions Consultant II will work closely with enterprise customers to understand their business challenges and map PagerDuty solutions to desired outcomes. This will involve conducting discovery sessions and solution design workshops to identify areas where PagerDuty can add value. The role will also require developing and presenting tailored demonstrations, proof-of-concepts, and value propositions that clearly articulate ROI to technical and business stakeholders.
As a key member of the Solutions Consulting team, the Senior Solutions Consultant II will report to the Solutions Consulting leadership team and will be expected to provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes.
What You Will Do
- Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes
- Develop and present tailored demonstrations, proof-of-concepts, and value propositions that clearly articulate ROI to technical and business stakeholders
- Advise customers on best practices for incident response, digital operations, and service reliability throughout pre-sales and implementation processes
- Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close
- Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes
- Conduct discovery sessions and solution design workshops to identify areas where PagerDuty can add value
- Develop and maintain a deep understanding of customer needs and market trends
- Stay up-to-date with the latest developments in digital operations management and SaaS
- Work closely with the sales team to identify new business opportunities and expand existing relationships
- Develop and maintain a strong network of relationships with key stakeholders at customer and prospect organizations
What We Are Looking For
- 5+ years of experience in solutions consulting, pre-sales, technical account management, or similar customer-facing role
- Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
- Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
- Experience working with enterprise customers and navigating complex organizations
- Excellent communication and presentation skills with ability to translate technical concepts for any audience
- Strong problem-solving skills with a consultative mindset
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
- Experience with PagerDuty or similar incident management platforms
- Familiarity with automation, observability, or ITSM tools
- Technical certifications (AWS, Azure, GCP, etc.)
Nice to Have
- Experience with consultative selling and customer success
- Familiarity with digital operations management and SaaS
- Strong understanding of incident response, digital operations, and service reliability
- Experience working with cross-functional teams, including sales, customer success, and product
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading digital operations management platform
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible and remote work arrangements
- Access to the latest tools and technologies
- Recognition and reward for outstanding performance
- Comprehensive health and wellness package
- Generous PTO and holiday policy
How to Stand Out
- Develop a strong understanding of digital operations management and SaaS to stand out in the application process
- Highlight your experience working with enterprise customers and navigating complex organizations
- Be prepared to provide specific examples of how you have driven business value and accelerated platform adoption in previous roles
- Show a willingness to learn and adapt to new technologies and trends in the industry
- Tailor your resume and cover letter to the specific requirements of the role and company
- Prepare to back up your claims with data and metrics that demonstrate your achievements
- Be ready to discuss your experience with consultative selling and customer success, and how you can apply it to this role
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