Senior Solutions Engineer (Presales, Asia)
WFA Digital Insight
The demand for skilled pre-sales professionals in the B2B SaaS space has seen a significant surge, with a reported 25% increase in job openings over the past year. As companies like iManage continue to expand their digital footprint, the need for experts who can bridge technical and sales functions has become more critical than ever. With the shift to remote work, candidates with strong digital skills and the ability to work cross-functionally are in high demand. Understanding the nuances of cloud platforms, solution design, and integration is key. Before applying, candidates should be aware of the importance of a customer-centric mindset and the ability to present complex ideas simply.
Job Description
About the Role
The Senior Solutions Engineer role at iManage is a pivotal position that requires a unique blend of technical expertise and sales acumen. As a trusted advisor to both clients and prospects, you will be responsible for designing tailored solutions that meet the specific needs of each customer, leveraging the iManage platform to drive successful sales engagements. This is a remote, full-time position based in Singapore, with the requirement to travel for in-person collaboration with the team and clients as needed.The day-to-day activities of this role are deeply rooted in understanding client needs, identifying gaps in their current processes, and proposing innovative solutions that not only meet but exceed their expectations. Your ability to work cross-functionally with sales, product, and delivery teams will be crucial in ensuring that solutions are not only technically sound but also aligned with the company's strategic goals.
Given the nature of this role, it's essential to have a strong technical background, with experience in solution design, integrations, and cloud platforms. Your expertise will be the foundation upon which you build trust and credibility with clients and internal stakeholders alike.
What You Will Do
- Act as a trusted advisor to clients and prospects, leveraging your in-depth knowledge of the iManage platform.
- Design tailored solutions that meet the specific needs of each customer.
- Collaborate closely with sales teams to drive successful sales engagements.
- Conduct detailed analyses of client requirements and propose appropriate solutions.
- Develop and maintain a deep understanding of the iManage platform and its applications.
- Travel within Asia as needed for in-person meetings and collaborations.
- Present complex technical ideas and solutions to a variety of audiences, including clients, prospects, and internal stakeholders.
- Identify opportunities for growth and propose solutions that align with client needs and company goals.
- Work closely with the product team to provide feedback and insights from the field.
What We Are Looking For
- 6+ years of experience in a technical pre-sales or similar function within the B2B SaaS space.
- Strong technical background with experience in solution design, integrations, and cloud platforms.
- Proven ability to work cross-functionally with sales, product, and delivery teams.
- Customer-centric mindset, with a focus on understanding and exceeding client expectations.
- Experience in identifying gaps in client requirements or processes and proposing appropriate solutions.
- Strong communication skills, including the ability to present complex ideas to a variety of audiences.
- Ability to travel within Asia as needed.
- Experience working with remote teams and managing a remote workload.
Nice to Have
- Experience with the iManage platform or similar software.
- Certifications in cloud platforms or solution design.
- Experience in managing or leading a team.
- Knowledge of the Asian market and its specific challenges and opportunities.
- Fluency in multiple languages spoken in Asia.
Benefits and Perks
- Market competitive salary and commission plan.
- Comprehensive Private Health Plan.
- Superannuation.
- Enhanced leave for expecting parents.
- Flexible time off policy.
- Multiple company wellness days.
- Free access to the Healthy Minds app for mindfulness, meditation, and more.
- Opportunity to work with a leading company in the B2B SaaS space.
- Professional development opportunities to enhance your skills and career growth.
How to Stand Out
- Develop a strong understanding of cloud platforms and solution design to stand out in your application and during interviews.
- Prepare examples of times when you had to present complex technical ideas to non-technical audiences, as this is a crucial skill for the role.
- Research the iManage platform and its applications to demonstrate your interest and initiative.
- Emphasize your customer-centric mindset and provide examples of how you've exceeded client expectations in previous roles.
- Be ready to discuss your experience working remotely and how you manage your time and workload in a remote setting.
- Consider highlighting any experience with similar software or platforms to show your adaptability and potential for quick learning.
- Practice your presentation skills, as the ability to present complex ideas simply is highly valued in this role.
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