Senior Solutions Engineer - West

About the Role

The role entails partnering with 3-4 Account Executives and supporting multiple active customer opportunities. You will proactively communicate with stakeholders to ensure on-time solution delivery, guiding customers through the evaluation process to ensure Webflow's solution meets their key business objectives and technical requirements.

Reporting to the Senior Manager, Solutions Engineering, you will be an integral part of a team that champions the voice of the customer, influencing product direction and ensuring that Webflow's platform continuously meets the evolving needs of its users.

What You Will Do

• Partner with Account Executives to support customer opportunities and ensure timely solution delivery
• Guide customers through the evaluation process of Webflow, ensuring the platform meets their business objectives and technical requirements
• Conduct deep discovery sessions with customers to understand their strategic objectives and technical requirements
• Architect and demonstrate innovative solutions that unlock meaningful business value for customers
• Collaborate with internal stakeholders, including Sales, Customer Success, and Product teams
• Champion the voice of the customer, providing feedback to influence product direction
• Develop and maintain technical sales assets and collateral
• Stay up-to-date with industry trends and competitor activity

What We Are Looking For

• Proven experience in a solutions engineering or similar role, preferably in a SaaS or software company
• Strong technical skills, with proficiency in Excel and experience with AI-native platforms
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts
• Strong customer-centric mindset, with a proven track record of driving customer success
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
• Experience working with cross-functional teams, including Sales, Customer Success, and Product
• Strong problem-solving skills, with the ability to think creatively and develop innovative solutions

Nice to Have

• Experience with Webflow's Digital Experience Platform or similar platforms
• Knowledge of design and development principles, with an understanding of how to articulate technical concepts to non-technical stakeholders
• Familiarity with sales methodologies and the ability to align technical solutions with business objectives

Benefits and Perks

• Competitive compensation package, including equity and bonuses
• Comprehensive health benefits and wellness stipends
• Generous PTO policy and flexible working hours
• Access to professional development opportunities and training programs
• The opportunity to work with a talented, remote-first team that values transparency, trust, and creativity

• Ensure your Excel skills are up-to-date, as proficiency in this tool is a key requirement for the role.
• Prepare to showcase your ability to communicate complex technical ideas in a clear, concise manner.
• Develop a deep understanding of Webflow's AI-native platform and its capabilities to stand out in the application process.
• Be ready to provide specific examples of how you have driven customer success in previous roles.
• Consider creating a portfolio that highlights your technical skills and solutions engineering experience.
• Prepare thoughtful questions for the interview, such as how the company approaches customer success and what the typical career path is for a solutions engineer at Webflow.