Senior Staff Software Engineer, Core Automation
WFA Digital Insight
As demand for AI-driven automation specialists surges, companies like Coinbase are seeking top talent to propel their customer support and compliance processes forward. With the remote job market booming, professionals with expertise in backend software engineering and AI are in high demand, with some estimates suggesting a 25% growth in the sector over the next year. Coinbase stands out for its commitment to innovation and economic freedom, making this role an attractive opportunity for those passionate about building the future of finance.
Job Description
About the Role
The Senior Staff Software Engineer, Core Automation role at Coinbase is a pivotal position that entails designing and implementing Agentic AI systems to power the company's customer support experience and compliance processes. As a key member of the Core Automation team, you will be responsible for envisioning a future where AI-powered operations lead to seamless, delightful experiences for customers and maximum value for shareholders. The team's strategy involves automating two key areas with Agentic AI: Customer Support and Compliance, and then scaling across various domains to enhance every part of the customer experience and internal processes.The role requires a deep understanding of AI-powered automation and the ability to design and implement systems that can drive significant customer flows and processes. You will be working closely with stakeholders from different organizations that build Coinbase products or are responsible for financial operations, making strong communication skills and the ability to communicate with both technical and non-technical backgrounds essential.
What You Will Do
- Design and implement Agentic AI systems that power Coinbase's customer support experience and compliance processes
- Develop a platform that allows other domains to quickly leverage Agentic AI to automate their processes
- Interact with stakeholders from various organizations to understand their needs and provide solutions
- Participate in shaping the strategy and execution path of Coinbase Platform
- Manage individual project priorities, deadlines, and deliverables with technical expertise
- Mentor and train other team members on design techniques and coding standards
- Write high-quality, well-tested code to meet customer needs
- Collaborate with cross-functional teams to offer a delightful customer experience, improve compliance posture, and deliver outsized shareholder value
- Design and implement solutions to ambiguous problems with significant impact
- Participate in quarterly in-person working sessions, known as 'surges', to drive progress and innovation
What We Are Looking For
- 12+ years of experience in backend software engineering using Golang or similar languages
- Experience getting LLM-based applications to production
- Proven track record of delivering impactful solutions that power significant customer flows and processes
- Experience in architecting and developing solutions to ambiguous problems with significant impact
- Strong technical knowledge of building distributed systems that process massive scale
- Solid communication skills and ability to communicate with stakeholders with various technical and non-technical backgrounds
- Relentless drive to set and perseverance to achieve ambitious goals
- Passion for building an open financial system that brings the world together
- Demonstrates the ability to responsibly use generative AI tools and copilots in daily workflows
Nice to Have
- Experience with LLM and Agentic AI
- Measuring and improving LLMs' grounding
- Experience with cloud-based infrastructure and containerization technologies
- Familiarity with Coinbase's products and services
Benefits and Perks
- Competitive salary and equity package
- Comprehensive health insurance, including medical, dental, and vision
- Generous PTO and parental leave policies
- Flexible working hours and remote work options
- Professional development opportunities and access to cutting-edge technologies
- Quarterly in-person working sessions for collaboration and innovation
- Access to a global network of professionals in the finance and technology industries
How to Stand Out
- To stand out, highlight your experience with AI-powered automation and Agentic AI in your application and portfolio.
- Showcase your ability to communicate complex technical concepts to both technical and non-technical stakeholders.
- Demonstrate a passion for building an open financial system and commitment to innovation and economic freedom.
- Prepare to discuss your experience with LLM-based applications and distributed systems in the interview process.
- Be ready to provide examples of times when you had to design and implement solutions to ambiguous problems with significant impact.
- Familiarize yourself with Coinbase's products and services to show your interest and knowledge of the company's mission and goals.
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