Senior Strategic Account Executive
WFA Digital Insight
As the demand for cloud communication platforms grows, companies like Twilio are at the forefront of innovation. With a 25% increase in remote sales roles in the past year, skilled professionals with expertise in AI, messaging, and data are in high demand. Twilio's commitment to remote-first work and diverse experiences makes it an attractive employer. Before applying, candidates should be aware of the need for strong analytical and consultative sales skills, as well as the ability to drive business growth in a competitive market.
Job Description
About the Role
The Senior Strategic Account Executive role at Twilio is a critical position that requires a unique blend of sales, technical, and relationship-building skills. As a key member of the Martech ISV Sales team, you will be responsible for managing and growing Twilio's business with Independent Software Vendors (ISVs) in North America. This role entails developing and executing long-range account plans, partnering cross-functionally with services, product, and finance teams, and acting as the voice of the customer to Twilio's product, finance, and carrier relations teams.The successful candidate will be an expert in the AI, data, and communications spaces, staying abreast of key industry initiatives and new capabilities on behalf of their customers and the wider Twilio go-to-market organization. With a strong culture of connection and global inclusion, Twilio offers a dynamic and supportive work environment that fosters growth and innovation.
As a remote-first company, Twilio values diverse experiences from all kinds of industries and encourages candidates to bring their unique perspectives and skills to the table. With a commitment to delivering exceptional customer experiences, Twilio is an attractive employer for those looking to make a real impact in the industry.
What You Will Do
- Cultivate the continued growth of key use cases by strategic Martech ISV customers on the Twilio platform, especially in messaging and email products
- Own highly analytical and consultative sales cycles to retain business in competitive vendor sourcing cycles, expanding business into new use cases, and winning new Martech ISV customers to the Twilio platform
- Partner cross-functionally with services, product, and finance to develop and execute long-range account plans
- Act as the voice of the customer to Twilio's product, finance, and carrier relations teams
- Be an active expert in the AI, data, and communications spaces - staying abreast of key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization
- Ensure Twilio delivers an exceptional level of customer experience cross-functionally, managing critical escalations and designing account support strategies for maximum customer satisfaction and retention
- Deliver strategic outcomes in long-term, high-stakes negotiations that effectively capture long-term growth for both Twilio and the customer
- Develop and maintain a deep understanding of Twilio's products and services, as well as the Martech ISV market and trends
- Collaborate with internal stakeholders to identify and pursue new business opportunities
What We Are Looking For
- 5+ years of experience in sales, account management, or a related field, preferably in the Martech ISV industry
- Proven track record of success in managing and growing complex sales relationships
- Strong analytical and consultative sales skills, with the ability to drive business growth in a competitive market
- Expertise in the AI, data, and communications spaces, with a deep understanding of industry trends and initiatives
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong problem-solving and negotiation skills, with the ability to deliver strategic outcomes in long-term, high-stakes negotiations
- Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and projects
- Strong proficiency in Excel and other sales tools and technologies
Nice to Have
- Experience working with cloud communication platforms and APIs
- Knowledge of the Martech ISV industry and trends
- Familiarity with Twilio's products and services
- Experience working in a remote-first environment
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a dynamic and innovative company
- Collaborative and supportive work environment
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to the latest technologies and tools
- Comprehensive health and wellness programs
- Generous paid time off and holiday policy
How to Stand Out
- Tip: Develop a strong understanding of the Martech ISV industry and trends to stand out as a candidate.
- Tip: Showcase your analytical and consultative sales skills through specific examples and case studies.
- Tip: Highlight your ability to drive business growth in a competitive market and deliver strategic outcomes in long-term, high-stakes negotiations.
- Tip: Be prepared to discuss your experience working with cloud communication platforms and APIs, as well as your knowledge of the Martech ISV industry and trends.
- Tip: Emphasize your excellent communication and interpersonal skills, as well as your ability to build strong relationships with customers and internal stakeholders.
- Tip: Research Twilio's products and services, as well as the company culture and values, to demonstrate your interest and enthusiasm for the role.
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