Senior Strategic Account Executive

## About the Role As a Senior Strategic Account Executive at Twilio, you will play a critical role in driving the company's growth by developing and executing account strategies that deliver strong revenue and gross margin results. You will be responsible for managing and expanding Twilio's most important customer accounts, focusing on total account relationships across the entire Twilio platform. Your success will depend on building deep partnerships across various teams, including Specialist Sales, Product Management, Finance, Support, and Operations. You will serve as a strategic partner to Twilio's largest customers, driving solution adoption and ensuring seamless customer experiences. With a strong culture of connection and global inclusion, Twilio empowers its employees to make a global impact every day. As a remote-first company, you will have the flexibility to work from anywhere in the US, collaborating with a vibrant team of professionals passionate about shaping the future of communications.

## What You Will Do - Manage and expand Twilio's most important customer accounts by focusing on total account relationships across the entire Twilio platform.

• Develop, drive, and execute account strategies to consistently deliver strong revenue, gross margin, and gross profit results.
• Partner closely with the Specialist Sales organization to leverage deep technical and domain expertise for complex deals.
• Serve on a cross-functional account team, including Product Specialists, Value Engineering, and Customer Value specialists to drive solution adoption.
• Run a disciplined forecast, consistently achieving goals and driving profitable revenue growth.
• Run highly consultative sales cycles, becoming a strategic partner with Twilio's largest customers and focusing on deep discovery, listening to customer needs, and being an effective champion for their point of view.
• Generate and maintain an accurate sales pipeline and forecast utilizing Salesforce.
• Establish yourself as a trusted subject matter expert, sharing industry updates and changes with the GTM sales organization.
• Drive highly analytical and consultative sales aimed at making multi-product selling the default sales motion with customers running large-scale, global businesses.

## What We Are Looking For - A minimum of 10 years of sales experience, with at least 5 years dedicated to strategic account management or a related field.

• Proven track record of driving revenue growth, gross margin, and gross profit results in a similar sales role.
• Strong expertise in GTM sales, with a deep understanding of the sales process and customer needs.
• Proficiency in Salesforce, with experience in maintaining accurate sales pipelines and forecasts.
• Excellent analytical, consultative, and communication skills, with the ability to build strong relationships with customers and internal stakeholders.
• Experience working in a remote-first environment, with a strong ability to collaborate and communicate with distributed teams.
• Strong understanding of the technology industry, with a focus on cloud-based solutions and customer experience platforms.

## Nice to Have - Experience working with large-scale, global businesses, with a deep understanding of their complex needs and challenges.

• Familiarity with Twilio's products and services, with a passion for the company's mission and values.
• A strong network of contacts within the industry, with the ability to leverage these relationships to drive sales growth.
• Experience working with cross-functional teams, including sales, marketing, and product development.
• A strong understanding of data analysis and metrics, with the ability to use data to drive sales decisions and strategies.

## Benefits and Perks - Competitive salary and bonus structure, with a focus on driving revenue growth and profitability.

• Comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.
• Flexible work arrangements, with the ability to work from anywhere in the US and collaborate with a remote-first team.
• Opportunities for professional growth and development, with a focus on ongoing training and education.
• Access to the latest technology and tools, with a focus on innovation and customer experience.
• A dynamic and supportive company culture, with a strong emphasis on diversity, equity, and inclusion.

- Develop a deep understanding of Twilio's products and services, with a focus on the company's platform vision and customer-centric approach.

• Leverage your expertise in GTM sales and Salesforce to drive revenue growth and customer satisfaction.
• Build a strong network of contacts within the industry, with a focus on leveraging these relationships to drive sales growth.
• Prepare for highly consultative sales cycles by developing a deep understanding of customer needs and challenges.
• Use data and metrics to drive sales decisions and strategies, with a focus on ongoing analysis and optimization.
• Highlight your experience working with cross-functional teams, including sales, marketing, and product development, to demonstrate your ability to collaborate and drive results.
• Emphasize your passion for Twilio's mission and values, with a focus on how you can contribute to the company's growth and success.