Senior Strategic Account Executive

About the Role

The role is part of a vibrant team that values remote-first work, diversity, and inclusion. Twilio is committed to making a global impact, and this position plays a crucial part in driving that mission forward. With a strong culture of connection and global inclusion, the company ensures that all employees feel part of a dynamic team, regardless of their location.

What You Will Do

• Manage and expand high-tech vertical customer accounts, including major enterprise names, by focusing on total account relationships across the entire Twilio platform.
• Develop, drive, and execute account strategies to deliver strong revenue, gross margin, and gross profit results.
• Partner closely with the Specialist Sales organization to leverage deep technical and domain expertise for complex deals.
• Serve on a cross-functional account team, including Product Specialists, Value Engineering, and Customer Value specialists, to drive solution adoption.
• Run a disciplined forecast, consistently achieving goals and driving profitable revenue growth.
• Run highly consultative sales cycles, becoming a strategic partner with the largest customers, focusing on deep discovery, listening to customer needs, and being an effective champion for their point of view within the organization.
• Generate and maintain an accurate sales pipeline and forecast using Salesforce.
• Establish yourself as a trusted subject matter expert, sharing industry updates and changes with the GTM sales organization.
• Collaborate with internal stakeholders to identify opportunities for growth and improvement.

What We Are Looking For

• Proven experience in strategic account management, preferably in the tech or software industry.
• Strong understanding of GTM strategies and their application in driving business growth.
• Excellent analytical and consultative sales skills, with the ability to drive multi-product selling.
• Experience with Salesforce and Excel, with the ability to generate and maintain accurate sales pipelines and forecasts.
• Strong communication and interpersonal skills, with the ability to build and maintain deep partnerships across various departments.
• Experience working with large-scale, global businesses, with a focus on delivering customer-centric solutions.
• A strong understanding of the importance of data-driven decision making in driving revenue growth.

Nice to Have

• Experience with cloud communications platforms and their applications in driving customer experience.
• Familiarity with agile methodologies and their application in driving cross-functional collaboration.
• Certification in sales or a related field, such as a CRM certification.
• Experience working in a remote-first environment, with a strong understanding of the importance of virtual collaboration.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a vibrant, remote-first team that values diversity and inclusion.
• Access to cutting-edge technology and tools, including Salesforce and Excel.
• Professional development opportunities, including training and certification programs.
• Flexible working hours and remote work arrangements.
• Annual stipend for remote work setup and expenses.
• Comprehensive health insurance and wellness programs.
• Generous paid time off and holiday policy.

• Ensure you have a strong understanding of GTM strategies and their application in driving business growth.
• Develop a portfolio that showcases your experience in strategic account management and consultative sales.
• Focus on building a strong network of contacts within the tech and software industries, as these connections can be invaluable in driving growth and improvement.
• Be prepared to discuss your experience with Salesforce and Excel, and how you have used these tools to drive revenue growth and forecast accuracy.
• Research Twilio's products and services, and be prepared to discuss how you can contribute to the company's mission and values.
• Practice your consultative sales skills, focusing on deep discovery and customer-centric solutions.
• Be prepared to discuss your experience working with large-scale, global businesses, and how you have driven customer-centric solutions in these environments.