Senior Strategic Account Executive
WFA Digital Insight
The demand for strategic account executives in the tech industry has grown significantly, with a 25% increase in job postings over the past year. As remote work continues to shape the future of communications, Twilio is at the forefront, delivering innovative solutions to hundreds of thousands of businesses worldwide. With a strong culture of connection and global inclusion, Twilio offers a unique opportunity for professionals to make a global impact. Candidates with expertise in Salesforce, Excel, and a deep understanding of the CPaaS ecosystem will be in high demand for this role. Before applying, candidates should be prepared to demonstrate their ability to drive new customer acquisition and manage complex sales cycles.
Job Description
About the Role
The Senior Strategic Account Executive role at Twilio is a key position that involves leading prospecting, solution selling, and closing new business opportunities across Twilio's Messaging, Voice, and Email products. This role is highly cross-functional, requiring close collaboration with product management, carrier relations, finance, and solutions engineering teams. As a Senior Strategic Account Executive, you will be responsible for expanding Twilio's messaging business with mid-market and enterprise companies, spanning various industries.The ideal candidate will have a deep understanding of the CPaaS ecosystem and Twilio's product offerings, as well as exceptional sales and customer relationship management skills. You will be working closely with customers to understand their business and technical requirements, designing solutions that meet their specific use cases, and presenting complex contractual, technical, and financial details to prospects in a clear and confident manner.
Twilio's remote-first work approach and strong culture of connection and global inclusion mean that you will be part of a vibrant team with diverse experiences, making a global impact each day. Your career at Twilio is in your hands, with opportunities to develop new skills and experiences that make work feel truly rewarding.
What You Will Do
- Drive new customer acquisition, while being assigned a quota for incremental Account Contract Value (iACV)
- Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio's messaging, voice, and email solutions
- Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio's communications API platform
- Design solutions for specific use cases, presenting complex contractual, technical, and financial details to prospects in a clear and confident manner
- Collaborate with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts that address customer requirements while balancing the needs of Twilio's business
- Balance competing priorities and manage multiple projects and deals at the same time
- Partner cross-functionally with sales, services, product, and finance to develop long-range territory strategies and sales plans
- Act as the voice of the customer to Twilio's product and carrier relations teams
- Demonstrate a strong understanding of the CPaaS industry, staying up-to-date on key industry initiatives and new capabilities
- Generate and maintain an accurate pipeline and forecast utilizing Twilio's CRM, Salesforce
- Stay current with industry changes and collaborate with your team and peers to learn and share best practices
What We Are Looking For
- 5+ years of experience in sales, preferably in the tech industry
- Proven track record of driving new customer acquisition and managing complex sales cycles
- Deep understanding of the CPaaS ecosystem and Twilio's product offerings
- Exceptional sales and customer relationship management skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment, prioritizing multiple projects and deals simultaneously
- Experience with Salesforce and Excel
- Strong communication and presentation skills
- Ability to work in a remote-first environment, with a strong ability to self-motivate and manage time effectively
Nice to Have
- Experience working with mid-market and enterprise companies
- Knowledge of the telecommunications industry
- Familiarity with Twilio's communications API platform
- Certification in sales or a related field
- Experience working in a cross-functional team environment
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a vibrant team with diverse experiences, making a global impact each day
- Remote-first work approach, with the ability to work from anywhere
- Opportunities for professional growth and development
- Access to the latest technology and tools
- Collaborative and dynamic work environment
- Flexible working hours and unlimited PTO
- Health, dental, and vision insurance
- 401(k) matching program
- Employee stock purchase plan
How to Stand Out
- Make sure to highlight your experience with Salesforce and Excel in your application, as these skills are highly valued for this role.
- Demonstrate your understanding of the CPaaS ecosystem and Twilio's product offerings, and be prepared to provide examples of how you have applied this knowledge in previous roles.
- Show your ability to work in a fast-paced environment, prioritizing multiple projects and deals simultaneously, and highlight your strong analytical and problem-solving skills.
- Prepare to discuss your experience working with mid-market and enterprise companies, and be ready to provide examples of how you have driven new customer acquisition and managed complex sales cycles.
- Be prepared to ask questions about Twilio's culture and values, and demonstrate your enthusiasm for working in a remote-first environment.
- Research Twilio's competitors and be prepared to discuss how Twilio's products and services differentiate from others in the market.
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