Senior Strategic Account Executive

About the Role

Day-to-day, you will be working closely with customers to understand their needs and develop tailored solutions that meet their goals. You will also be collaborating with internal teams, including sales, product, and marketing, to ensure that customer needs are being met and that Twilio's services are being utilized to their fullest potential.

As a key member of the sales team, you will be expected to drive revenue growth and meet or exceed sales targets. You will also be responsible for providing feedback and insights to internal teams, including product and marketing, to help inform the development of new services and features.

What You Will Do

• Manage and expand key customer accounts, including developing and executing account strategies and building strong relationships with customers
• Develop and maintain a deep understanding of Twilio's platform and services, including the ability to communicate complex technical information to non-technical stakeholders
• Collaborate with internal teams, including sales, product, and marketing, to ensure that customer needs are being met and that Twilio's services are being utilized to their fullest potential
• Drive revenue growth and meet or exceed sales targets
• Provide feedback and insights to internal teams, including product and marketing, to help inform the development of new services and features
• Develop and maintain a strong understanding of the competitive landscape and market trends
• Utilize GTM, Salesforce, and Excel to analyze customer data and develop targeted sales strategies
• Build and maintain strong relationships with key decision-makers at customer accounts
• Develop and deliver presentations and proposals to customers and internal stakeholders
• Stay up-to-date on industry developments and trends, and apply this knowledge to drive sales growth and customer satisfaction

What We Are Looking For

• 10+ years of sales experience, with a minimum of 5 years dedicated to major account or strategic sales
• Strong understanding of GTM, Salesforce, and Excel
• Proven track record of driving revenue growth and meeting or exceeding sales targets
• Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Deep understanding of the competitive landscape and market trends
• Ability to develop and execute account strategies and build strong relationships with customers
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop targeted sales strategies
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing circumstances and priorities
• Strong business acumen, with the ability to understand and communicate the value of Twilio's services to customers

Nice to Have

• Experience working in the technology or telecommunications industry
• Strong understanding of cloud-based services and solutions
• Experience working with enterprise customers and developing tailored solutions to meet their needs
• Strong technical skills, including proficiency in programming languages such as Java or Python

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading technology company and contribute to the development of innovative solutions
• Flexible work arrangements, including remote work options and flexible hours
• Professional development opportunities, including training and education programs
• Access to a comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching program and other retirement savings options
• Paid time off and holidays, including a generous vacation policy
• Access to a dynamic and supportive work environment, with a strong focus on teamwork and collaboration
• Opportunity to work with a diverse and talented team, with a strong focus on inclusion and diversity

• Tip: Make sure to highlight your experience with GTM, Salesforce, and Excel in your resume and cover letter, as these skills are highly valued in this role.
• Develop a strong understanding of the competitive landscape and market trends, and be prepared to discuss how you would apply this knowledge to drive sales growth and customer satisfaction.
• When building relationships with customers, focus on developing a deep understanding of their needs and goals, and be prepared to offer tailored solutions that meet their objectives.
• Practice your presentation and proposal skills, as you will be expected to deliver presentations to customers and internal stakeholders.
• Be prepared to discuss your experience working in a fast-paced, dynamic environment, and how you would adapt to changing circumstances and priorities in this role.
• Research Twilio's company culture and values, and be prepared to discuss how you would contribute to and support these values in your work.
• Consider creating a portfolio or case studies that demonstrate your sales skills and experience, and be prepared to share these with the hiring team.