Senior Strategic Account Executive
WFA Digital Insight
The demand for strategic account executives in the tech industry has grown significantly, with a 25% increase in job postings over the past year. As companies like Twilio continue to innovate and expand their product offerings, the need for skilled professionals who can drive new business and build strong customer relationships is on the rise. With its commitment to remote-first work and a strong culture of connection, Twilio is an attractive option for those looking for a role that offers flexibility and global impact. Before applying, candidates should be prepared to showcase their expertise in CPaaS and sales, as well as their ability to work in a fast-paced, dynamic environment.
Job Description
About the Role
The Senior Strategic Account Executive role at Twilio is a key position that involves driving new business opportunities and expanding the company's messaging, voice, and email solutions. As a member of the sales team, you will be responsible for identifying and pursuing new business leads, building strong relationships with customers, and working closely with cross-functional teams to design and implement solutions that meet customer needs. Twilio is a remote-first company, and as such, you will be working collaboratively with a global team to drive business growth and innovation.The role will involve working with some of the largest and fastest-growing mid-market and enterprise companies, spanning various industries. You will need to have a deep understanding of the CPaaS ecosystem and Twilio's product offerings, as well as the ability to analyze complex business problems and develop creative solutions. The ideal candidate will be a seasoned sales professional with a strong track record of success in driving new business and building strong customer relationships.
What You Will Do
- Drive new customer acquisition and expand existing customer relationships
- Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles
- Work with customers to understand their business and technical requirements and match them to Twilio's communications API platform
- Design solutions for customer-specific use cases and present complex contractual, technical, and financial details to prospects
- Collaborate with teams in finance, legal, pricing, and operations to design mutually beneficial contracts
- Balance competing priorities and manage multiple projects and deals at the same time
- Partner cross-functionally with sales, services, product, and finance to develop long-range territory strategies and sales plans
- Act as the voice of the customer to Twilio's product and carrier relations teams
- Demonstrate a strong understanding of the CPaaS industry and stay up-to-date on key industry initiatives and new capabilities
- Generate and maintain an accurate pipeline and forecast utilizing Salesforce
What We Are Looking For
- 5+ years of experience in sales, preferably in the tech or software industry
- Strong understanding of the CPaaS ecosystem and Twilio's product offerings
- Proven track record of driving new business and building strong customer relationships
- Excellent analytical, consultative, and communication skills
- Ability to work in a fast-paced, dynamic environment and balance competing priorities
- Strong knowledge of Salesforce and Excel
- Experience working with cross-functional teams, including sales, services, product, and finance
- Strong understanding of contract negotiation and financial analysis
Nice to Have
- Experience working with messaging, voice, and email solutions
- Knowledge of the telecommunications industry and its trends
- Familiarity with Twilio's products and services
- Experience working in a remote-first environment
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a fast-growing and innovative company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to the latest technology and tools
- Comprehensive health insurance and wellness programs
How to Stand Out
- Make sure to highlight your experience with CPaaS and sales in your resume and cover letter
- Be prepared to showcase your analytical and consultative skills in the interview process
- Familiarize yourself with Twilio's products and services before applying
- Practice your contract negotiation and financial analysis skills to stand out in the interview process
- Be prepared to discuss your experience working with cross-functional teams and balancing competing priorities
- Have a strong understanding of the telecommunications industry and its trends to demonstrate your expertise
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