Senior Strategic Operations Lead - Bank Charter

About the Role

The role entails day-to-day program management, building and running the operating rhythm of the charter program, and driving execution across cross-functional workstreams. The Senior Strategic Operations Lead will be responsible for surfacing risks early, clearing blockers quickly, and ensuring that teams move at high velocity with clarity on priorities, owners, and timelines.

The Bank Management Team is committed to driving innovation and excellence in the fintech industry, and the Senior Strategic Operations Lead will play a critical role in shaping the company's strategy and direction.

What You Will Do

• Own day-to-day program management for Mercury's bank charter initiative, setting roadmaps, tracking milestones, and driving accountability across cross-functional stakeholders
• Build and run the operating rhythm of the charter program, ensuring teams move at high velocity with clarity on priorities, owners, and timelines
• Drive execution across cross-functional workstreams, translating strategy into action and ensuring follow-through on key decisions
• Surface risks early and clear blockers quickly, ensuring that teams are aware of potential roadblocks and can adapt accordingly
• Scope and run special projects within the broader charter effort, from readiness workstreams to operational build-outs
• Build and maintain systems for performance tracking, metrics reporting, and ongoing visibility into how the charter program is operating
• Prepare executive status updates, board materials, and investor-grade presentations
• Drive disciplined reporting cadences, ensuring clarity, alignment, and transparency across all charter workstreams
• Act as a thought partner to the bank management team, providing strategic guidance and support
• Run leadership meetings, preparing agendas, capturing decisions and action items, and driving follow-through

What We Are Looking For

• 7-10+ years of experience in strategy, consulting, chief of staff type role, program/project management, with exposure to regulated industries (ideally banking or fintech)
• Strong cross-functional partnership skills, with a proven ability to influence without authority and drive alignment across teams
• Success managing complex, multi-stakeholder initiatives in fast-paced, ambiguous environments
• A problem seeker who is comfortable with ambiguity and skilled at creating structure where none exists
• Strong analytical and problem-solving skills, with the ability to think critically and strategically
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels
• Experience with digital transformation and banking regulations, with a strong understanding of the fintech industry

Nice to Have

• Experience with AI-enabled workflows and internal systems that support scale and reduce manual/operational work
• Knowledge of banking and financial regulations, with a strong understanding of the regulatory environment
• Experience with program management tools and software, such as Asana, Trello, or Jira
• Certification in program management, such as PMP or Agile

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading fintech company and contribute to the development of a bank charter
• Collaborative and dynamic work environment, with a strong focus on innovation and excellence
• Flexible working hours and remote work options, with a stipend for home office setup
• Professional development opportunities, with access to training and education programs
• Access to cutting-edge technology and tools, with a strong focus on digital transformation
• Comprehensive health and wellness program, with access to mental health resources and support

• Develop a strong understanding of the fintech industry and banking regulations, with a focus on digital transformation and innovation.
• Showcase your ability to drive execution and build systems that promote visibility and accountability, with a strong track record of cross-functional partnership.
• Highlight your experience with program management tools and software, such as Asana, Trello, or Jira, and your ability to adapt to new technologies.
• Prepare to discuss your approach to managing complex, multi-stakeholder initiatives in fast-paced, ambiguous environments, with a focus on problem-solving and strategic thinking.
• Be ready to provide specific examples of your experience with AI-enabled workflows and internal systems that support scale and reduce manual/operational work.
• Research the company culture and values, with a focus on innovation, excellence, and collaboration, and be prepared to discuss how you can contribute to the team's success.