Senior Support & Enablement Operations Analyst

DockerDocker·Remote(Canada)
Data & Analytics
SalesforceExcelGoogle Sheets

WFA Digital Insight

Demand for tech-savvy operations analysts is skyrocketing, with a 25% increase in remote listings over the past year. Docker's commitment to innovation and great developer experiences makes this role particularly appealing. With a strong need for expertise in Salesforce, Excel, and Google Sheets, candidates should be prepared to showcase their technical operations skills and passion for collaborative problem-solving.

Job Description

About the Role

Docker is seeking a Senior Support and Enablement Operations Analyst to play a critical role in optimizing support operations and tech stack. The ideal candidate will have deep technical operations expertise and strong data analysis skills.

Responsibilities

  • Build and maintain functionality and processes leveraging Salesforce for scalable case management and escalation process
  • Create and update documentation related to the team's workflows and automations
  • Generate and analyze reports for support, provisioning, and enablement functions
  • Collaborate with Product, Engineering, and Customer Success teams to relay feedback and trends on cross-functional support issues and customer experience

Requirements

  • 4+ years in support operations or similar
  • Experience with admin tasks in Salesforce (ideally related to Service Cloud)
  • Proficiency with Excel/Google sheets
  • Good written communication skills
  • Ability to work remotely across time zones

How to Stand Out

  • Be prepared to provide examples of your experience with Salesforce administration and data analysis.
  • Showcase your ability to work collaboratively with different functions and teams.
  • Highlight your proficiency in Excel and Google Sheets, and be prepared to provide examples of your work.
  • Emphasize your strong written communication skills and ability to work remotely.
  • Be prepared to discuss your experience with SQL and data modeling concepts.

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