Senior Support Operations Manager
Operations
WFA Digital Insight
As demand for skilled support operations managers grows, DeepIntent stands out with its innovative approach to healthcare advertising. With a 34% increase in paid media specialist demand in 2025, candidates with expertise in remote work and digital skills are highly sought after. Before applying, consider the company's commitment to improving patient outcomes and its emphasis on data-driven solutions.
Job Description
About the Role
DeepIntent is a leader in the healthcare advertising industry, leveraging data-driven solutions to improve patient outcomes. We're seeking a Senior Support Operations Manager to drive the success of our helpdesk solution, powered by Intercom.Responsibilities
- Own the implementation and continuous improvement of scalable support workflows
- Translate data into actionable insights to inform customer experience decisions
- Lead the training and optimization of Intercom's AI tools to enhance customer satisfaction
- Partner with cross-functional teams to align the helpdesk solution with company-wide priorities
Requirements
- 5+ years of experience in Operations, CX Ops, or Support Operations with demonstrated leadership responsibility
- Hands-on expertise with Intercom and related tools
How to Stand Out
- When applying, be sure to mention the word UPBEAT and include the tag RMTI5LjEyMS40MC4xNg== to demonstrate you've read the job post thoroughly
- Highlight your experience with Intercom and AI-powered customer support tools in your application
- Showcase your ability to drive data-driven insights and inform customer experience decisions
- Prepare to discuss your approach to leading cross-functional teams and aligning support operations with company priorities
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.