Senior Systems Analyst

About the Role

The role is part of a team that provides support to over 100 Texas state agencies and approximately 80,000 employees on the CAPPS Central platform. The Senior Systems Analyst will work under minimal supervision, applying independent judgment to support the statewide network. This role is ideal for professionals with a strong background in systems configuration, technical expertise, and experience working with complex systems.

What You Will Do

• Provide advanced consultative and functional support for the CAPPS HR/Payroll tower, including Workforce Administration, Payroll Interface, Commitment Accounting, Time and Labor, TAM/CG, and HR security setup
• Ensure CAPPS compliance with the Family Medical Leave Act (FMLA) by defining leave plans, customizing leave types, and supporting compliance reporting and auditing
• Serve as the functional point of contact for CAPPS agencies, creating and reviewing Functional Design Documents (FDDs) and performing functional configuration changes
• Configure system tables, business units, Set IDs, and table structures, and build workflow configurations using the Approval Workflow Engine (AWE)
• Create queries and reports using PS/Query, SAP Business Objects, SQR, and BI Publisher, applying technical knowledge of Application Designer, Integration Broker, and SQL
• Monitor batch job schedules and execution, detect and respond to failures, validate output, manage dependencies, and document performance tuning activities
• Coordinate Fiscal Year-End activities, including reconciliations, system configurations, mass salary loads, and Benefit Enrollment Web Services integration with ERS
• Coordinate the CAPPS Annual Disaster Recovery exercise with the Managed Services vendor, including test scope definition, backup validation, and documentation of results
• Provide Level 2 Service Desk support for complex ticket handling, advanced troubleshooting, and documentation in coordination with the Tier 3 Managed Services vendor

What We Are Looking For

• 15 years of extensive knowledge and understanding of State of Texas applicable policies
• 15 years of extensive knowledge of federal labor laws
• 15 years of extensive technical skillsets with App Designer, Integration Broker, SQR/SQL, BI Publisher, and SAP Business Objects
• 12 years of extensive knowledge and experience performing system configuration changes
• 12 years of extensive knowledge supporting and providing oversight of batch jobs, such as Run My Jobs (RMJ)
• 12 years of extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance
• 10 years of extensive Texas public sector experience, directly working for or supporting a large network of 30 or more Texas state government agencies
• 10 years of extensive experience creating and managing a strategic roadmap combining planning skills, functional insight, and cross-functional communication

Nice to Have

• Experience with ITIL principles and IT service and asset management activities
• Knowledge of WCAG 2.1 accessibility standards and Experience with support tools such as PUM, Fluid, and Elastic Search
• Familiarity with Major Incident Management (MIM) for Priority 1 and Priority 2 incidents

Benefits and Perks

• Remote work arrangement with flexible working hours
• Opportunity to work with a large and complex system, supporting over 100 Texas state agencies
• Collaborative and dynamic work environment with a team of experienced professionals
• Professional development opportunities, including training and certification programs
• Access to the latest technology and tools, including App Designer, Integration Broker, and SAP Business Objects
• Competitive compensation package, including salary and benefits
• Opportunity to make a meaningful impact on the CAPPS program and the Texas public sector

• Be prepared to demonstrate your technical expertise, particularly with App Designer, Integration Broker, and SAP Business Objects, and highlight your experience with system configuration and batch job monitoring.
• Emphasize your understanding of state and federal labor laws, as well as your experience working with complex systems and supporting large-scale ERP instances.
• Showcase your problem-solving skills and ability to work independently, as well as your experience with ITIL principles and IT service and asset management activities.
• Highlight your experience working with support tools such as PUM, Fluid, and Elastic Search, and your knowledge of WCAG 2.1 accessibility standards.
• Demonstrate your ability to create and manage a strategic roadmap, combining planning skills, functional insight, and cross-functional communication.
• Be prepared to discuss your experience with Major Incident Management (MIM) for Priority 1 and Priority 2 incidents, and your familiarity with IT service and asset management activities.