Senior Talent Development Partner

About the Role

Gainsight is at the forefront of the AI-driven customer success revolution, with its CustomerOS platform orchestrating the customer journey from onboarding to outcomes and advocacy. The company's commitment to innovation and customer-centricity creates a dynamic and challenging environment for talent development professionals.

The role involves a deep understanding of adult learning principles, instructional design, and the ability to leverage AI tools to enhance learning experiences. The ideal candidate will have a strong background in facilitating interactive workshops, designing comprehensive learning programs, and applying generative AI to improve learning outcomes and productivity.

What You Will Do

• Design, develop, and continuously improve learning programs that support employee growth, manager effectiveness, onboarding, professional development, and organizational capability building.
• Create instructor-led, virtual, blended, and self-paced learning experiences tailored to the needs of different audiences.
• Partner with HR, business leaders, and subject matter experts to identify development needs and build practical learning solutions.
• Develop workshop materials, facilitator guides, participant resources, toolkits, and learning assets that are engaging and effective.
• Incorporate feedback, learning data, and business needs to continuously improve programs and ensure they are aligned with the company's strategic objectives.
• Facilitate engaging workshops, learning cohorts, onboarding sessions, manager development programs, and team learning experiences that drive participation, discussion, application, and learning retention.
• Use strong facilitation techniques to create inclusive and psychologically safe learning environments that encourage collaboration and knowledge sharing.
• Support leaders and subject matter experts in delivering effective learning experiences.
• Integrate AI tools and best practices into learning programs and employee development experiences to enhance efficiency and effectiveness.
• Design and facilitate AI literacy and AI productivity learning sessions for employees and managers to ensure they are equipped to leverage AI in their work.
• Stay current on emerging AI technologies and identify opportunities to improve learning experiences and employee effectiveness.

What We Are Looking For

• Strong skills in workshop facilitation, learning program design, and applying generative AI to enhance learning and productivity.
• Experience in designing and delivering comprehensive learning programs that cater to diverse audiences and learning needs.
• Ability to partner effectively with cross-functional teams, including HR, business leaders, and subject matter experts.
• Excellent facilitation and presentation skills, with the ability to adapt to different learning environments and audiences.
• Strong understanding of adult learning principles, instructional design, and the application of AI in learning.
• Experience with learning management systems and AI-powered learning tools.
• Ability to manage multiple learning projects and priorities simultaneously.
• Strong analytical and problem-solving skills, with the ability to measure program effectiveness and provide insights and recommendations to stakeholders.

Nice to Have

• Experience in the tech industry, particularly in customer success or a related field.
• Knowledge of Excel and other productivity tools.
• Certification in instructional design, adult learning, or a related field.
• Experience with AI-driven learning solutions and their application in talent development.

Benefits and Perks

• Opportunity to work with a pioneering company in the AI-driven customer success space.
• Collaborative and dynamic work environment with a team of talented professionals.
• Professional development opportunities, including training and certification programs.
• Competitive compensation package and benefits.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge AI technologies and tools.
• Recognition and rewards for outstanding performance and contributions.

• Ensure your portfolio includes examples of comprehensive learning programs you've designed and facilitated, highlighting your use of AI tools and technologies.
• Practice your facilitation skills, particularly in creating inclusive and engaging learning environments, and be prepared to provide specific examples during the interview.
• Develop a strong understanding of Gainsight's CustomerOS platform and its applications in customer success to demonstrate your knowledge and interest in the company's mission.
• Be prepared to discuss your experience with AI-powered learning solutions and how you've applied them to improve learning outcomes and productivity.
• Highlight your ability to work cross-functionally with different teams and stakeholders, and provide examples of successful partnerships you've built in previous roles.
• Prepare questions to ask the interviewer about the company culture, the team you'll be working with, and the opportunities for growth and professional development.