Senior Technical Account Manager
Customer Success
WFA Digital Insight
The demand for skilled technical account managers has surged in the remote job market, with a 25% increase in postings over the last year. As the payments ecosystem continues to evolve, professionals with a deep understanding of digital skills and remote work are in high demand. Affirm, a pioneer in honest and transparent credit solutions, is seeking a seasoned Senior Technical Account Manager to drive technical success with their merchant partners. With the remote work landscape offering greater flexibility, candidates should be prepared to demonstrate exceptional communication skills, technical expertise, and project management abilities. Before applying, it's essential to understand the company's commitment to innovation and customer satisfaction.
Job Description
About the Role
As a Senior Technical Account Manager at Affirm, you will play a critical role in ensuring the technical success of the company's largest merchant partners. You will advise developers, product teams, and key business partners throughout the customer lifecycle, implementing Affirm's products into existing architectures and driving long-term growth. This position requires a unique blend of technical expertise, communication skills, and project management abilities. The Senior Technical Account Manager role is part of the Engineering Team and works closely with Affirm's Product, Operations, Customer Success, and Merchant Help teams. You will lead the technical relationships for a named set of merchants, fostering trust and long-term partnerships. Your expertise will help merchants avoid pitfalls and take advantage of Affirm's offerings, driving business objectives with technical strategies and product optimizations. In this role, you will have the opportunity to work with a talented team of professionals who are passionate about reinventing credit and making it more honest and friendly. You will be part of a remote-first company that values flexibility, transparency, and innovation.What You Will Do
- Lead the technical relationships for a named set of merchants within a vertical or category
- Manage and provide technical guidance for new merchant integrations, reducing risk and driving new feature adoption
- Support clients throughout their lifetime as Affirm partners, resolving critical technical issues and quarterbacking multi-departmental efforts
- Provide early feedback to engineering and product teams while iterating on new products
- Identify areas to improve operational efficiencies and onboard merchants more quickly
- Develop and maintain technical documentation for merchant integrations and support
- Collaborate with internal teams to drive technical innovation and growth
- Stay up-to-date with industry trends and emerging technologies in the payments ecosystem
- Participate in code reviews and contribute to the development of best practices
What We Are Looking For
- 5+ years of experience as a Technical Account Manager, Solutions Engineer, or other customer-facing technical role
- Comfortable reading code in at least two programming languages
- Exceptional communication skills, with a deep command of written and verbal communication
- Confidence and fluency when discussing technical concepts with developers
- Validated ability to lead important client relationships and drive technical growth
- Strong project management skills, capable of influencing internal and external partners
- Bachelor's degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or equivalent practical experience
- Familiarity with the payments ecosystem and web/mobile application architecture
- Comfortable writing code in at least one language
Nice to Have
- Experience with cloud-based technologies and agile development methodologies
- Knowledge of security best practices and compliance regulations in the payments industry
- Familiarity with data analytics and visualization tools
Benefits and Perks
- Competitive base salary and equity package
- Comprehensive health, dental, and vision insurance for you and your dependents
- Flexible remote work arrangements and a remote stipend
- Opportunities for professional growth and development in a rapidly evolving industry
- Access to cutting-edge technologies and innovative solutions
- Collaborative and dynamic work environment with a team of talented professionals
- Monthly stipends for health, wellness, and tech spending
- 100% subsidized medical coverage for you and your dependents
How to Stand Out
- Develop a strong understanding of the payments ecosystem and web/mobile application architecture to stand out as a candidate.
- Showcase your technical expertise by sharing examples of successful merchant integrations or technical solutions you've developed.
- Prepare to discuss your experience with cloud-based technologies, agile development methodologies, and security best practices.
- Demonstrate your ability to lead technical relationships and drive growth with merchant partners.
- Be ready to provide specific examples of how you've improved operational efficiencies and onboarded merchants more quickly in previous roles.
- Highlight your exceptional communication skills and ability to collaborate with internal teams to drive technical innovation and growth.
- Research Affirm's products and services to understand the company's mission and values, and be prepared to discuss how your skills and experience align with their goals.
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