Senior Technical Account Manager

## About the Role As a Senior Technical Account Manager at Docker, you will be responsible for guiding the adoption and technical relationships of Docker's most strategic customers. This role is critical in ensuring that customers realize measurable value from their investment in Docker's platform. You will be working closely with Solutions Engineers, Engagement Services, and Product teams to deliver a seamless and outcomes-driven customer experience. The Customer Engineering Group at Docker unifies pre- and post-sales technical teams, and as a Senior Technical Account Manager, you will be a key part of this team.

Docker is a globally distributed, remote-first team, and this role will require collaboration with colleagues across different time zones and geographies. The company is committed to providing a sandboxed environment, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. As a Senior Technical Account Manager, you will be at the center of this shift, working with customers to build, share, and run their applications across Docker's suite of products.

In this role, you will have the opportunity to work with a wide range of customers, from solo founders to the world's largest companies. You will need to be able to understand their technical landscape, priorities, and success criteria, and develop strategies to drive product adoption and operational maturity.

## What You Will Do - Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria - Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes - Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth - Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams - Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support - Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter - Create and share reusable best practices, reference architectures, and technical playbooks that scale customer success - Provide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends - Maintain high-quality documentation of customer engagements, health status, and progress toward success metrics - Contribute to a consistent TAM engagement model, leveraging standardized processes for onboarding, health reviews, and renewals - Support development of scalable initiatives such as 1:many workshops and digital enablement programs

## What We Are Looking For - 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer) - Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices - Proven ability to translate technical capabilities into business outcomes and drive measurable customer value - Excellent communication skills across both technical and executive audiences - Skilled at identifying patterns and building long-term strategies beyond point solutions - Comfortable working cross-functionally in a global, distributed organization - Strong analytical and problem-solving skills, with the ability to think creatively and outside the box - Experience with developer-first platforms or PLG (product-led growth) models - Familiarity with AI/ML infrastructure or agent-based development platforms

## Nice to Have - Prior experience in post-sales or lifecycle management at an infrastructure or SaaS company - Familiarity with cloud-native development and containerization - Experience with agile development methodologies and version control systems - Knowledge of IT service management frameworks and processes

## Benefits and Perks - Competitive salary and benefits package - Opportunity to work with a leading company in the cloud-native development and containerization space - Collaborative and dynamic work environment with a global team - Professional development and growth opportunities - Access to the latest technologies and tools - Flexible working hours and remote work options - Comprehensive health and wellness package - Generous paid time off and holiday policy

- tip: Make sure you have a strong understanding of Docker, Kubernetes, and cloud-native development practices before applying for this role.

• tip: Develop a portfolio that showcases your experience in technical account management, cloud infrastructure, and DevOps.
• tip: Be prepared to provide specific examples of how you have driven product adoption and operational maturity in previous roles.
• tip: Research Docker's products and services, and be prepared to discuss how you can contribute to the company's mission and goals.
• tip: Highlight your excellent communication skills and ability to work with both technical and executive audiences.
• tip: Be prepared to discuss your experience working in a global, distributed organization and your ability to collaborate with colleagues across different time zones and geographies.