Senior Technical Account Manager (EMEA)
WFA Digital Insight
As demand for digital skills continues to soar, with a 25% increase in remote job listings in 2023, companies like Docker are at the forefront of innovation. With over 20 million monthly users, Docker is leading the charge in app development and digital transformation. This Senior Technical Account Manager role is a unique opportunity to leverage your technical expertise to drive business growth and success. To succeed, candidates will need a deep understanding of containerization, CI/CD, and cloud-native ecosystems, as well as exceptional executive presence and communication skills. Before applying, consider the fast-paced and ever-evolving nature of the tech industry and be prepared to adapt and innovate.
Job Description
About the Role
The Senior Technical Account Manager is a critical strategic partner for Docker's most complex and high-value customers. In this role, you will serve as a trusted advisor, driving the strategic vision for multiple enterprise accounts and ensuring their success with the Docker platform. You will be the expert who shapes the future of their technical success by translating their business goals into impactful, long-term technical roadmaps. As a key member of the Technical Account Management team, you will work closely with cross-functional teams, including product, engineering, and sales, to drive customer success and growth.The ideal candidate will have a deep understanding of the cloud-native ecosystem, including containerization, CI/CD, and infrastructure-as-code. You will be responsible for leading strategic discussions with customers, identifying and addressing technical challenges, and developing and executing complex adoption plans. Your exceptional executive presence and communication skills will enable you to build trusted relationships with C-level and VP-level stakeholders, and your experience mentoring or leading a team of technical professionals will be highly valued.
What You Will Do
- Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives
- Act as the voice of the customer for the product and engineering teams, synthesizing and prioritizing feedback from multiple accounts to directly influence the Docker product roadmap
- Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance
- Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy
- Architect and execute complex adoption plans that address critical technical and business challenges
- Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with Docker to senior leadership
- Mentor and guide junior TAMs, sharing best practices and contributing to the development of the broader Technical Account Management team
- Collaborate with cross-functional teams to develop and execute customer success plans
- Develop and maintain a deep understanding of the customer's business and technical landscape
- Identify and pursue opportunities for growth and expansion within existing accounts
What We Are Looking For
- 4+ years of experience in a customer-facing technical role, with a demonstrated track record of managing and expanding high-value enterprise accounts
- Deep, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem
- Proven ability to lead and orchestrate technical strategy for multiple, complex accounts, proactively identifying and resolving systemic issues before they become critical
- Exceptional executive presence and communication skills, with a track record of building trusted relationships with C-level and VP-level stakeholders
- Experience mentoring or leading a team of technical professionals
- Strong understanding of the cloud-native ecosystem, including Kubernetes, microservices, and serverless architecture
- Experience with Docker, including Docker Enterprise and Docker Desktop
Nice to Have
- Experience building or contributing to a formal TAM program
- Certification in Docker, Kubernetes, or other relevant technologies
- Experience with AI-assisted development workflows and operational governance
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading technology company and contribute to the development of innovative solutions
- Collaborative and dynamic work environment
- Professional development opportunities, including training and certification programs
- Flexible working hours and remote work options
- Access to the latest technologies and tools
- Recognition and rewards for outstanding performance
How to Stand Out
- Develop a strong understanding of the cloud-native ecosystem, including containerization, CI/CD, and infrastructure-as-code, to increase your chances of success in this role
- Build a portfolio of your work, including examples of complex adoption plans and technical roadmaps you've developed and executed
- Practice your executive presence and communication skills, including presenting to C-level and VP-level stakeholders
- Research Docker's products and services, including Docker Enterprise and Docker Desktop, to demonstrate your knowledge and expertise
- Be prepared to discuss your experience with AI-assisted development workflows and operational governance, and how you've connected these capabilities to broader platform strategies
- Highlight your ability to work collaboratively with cross-functional teams, including product, engineering, and sales, to drive customer success and growth
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