Senior Technical Account Manager (Lifestyle)

AffirmAffirm·Remote(Remote US)·Work From Anywhere
Customer Success

WFA Digital Insight

The demand for technical account managers with strong digital skills has surged, particularly in the fintech sector. With Affirm's commitment to reinventing credit, this role stands out for its focus on technical success and merchant relationships. Candidates should be prepared to showcase their ability to drive business growth through technical strategies and product optimization.

Job Description

About the Role

As a Senior Technical Account Manager at Affirm, you will be responsible for the technical success of our largest merchants post-sale. You will advise their developers, product teams, and key business partners throughout the entire customer lifecycle.

Responsibilities

  • Lead the technical relationships for a named set of merchants within a vertical or category
  • Manage and provide technical guidance for new merchant integrations
  • Support clients through their lifetime as Affirm partners
  • Provide early feedback to engineering and product teams while iterating on new products
  • Identify areas to improve operational efficiencies and onboard our merchants more quickly

Requirements

  • 5+ years experience as a TAM, Solutions Engineer, or other customer-facing technical role
  • Comfortable reading code in at least two programming languages
  • Exceptional communication skills

How to Stand Out

  • Be prepared to showcase your experience with technical relationships and merchant integrations.
  • Highlight your ability to drive business growth through technical strategies and product optimization.
  • Familiarize yourself with Affirm's products and services to demonstrate your understanding of the company's mission.
  • Develop a strong portfolio that demonstrates your technical expertise and communication skills.
  • Prepare to discuss your experience with conflict resolution and how you handle critical technical issues.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.