Senior Technical Account Manager (Lifestyle)
WFA Digital Insight
As the demand for digital payment solutions grows, companies like Affirm are leading the way in honest credit practices. With a 25% increase in online transactions in 2025, the need for skilled Technical Account Managers has never been higher. This role offers a unique chance to work with large merchants, driving technical success and long-term relationships. Candidates should be prepared to showcase their technical expertise, communication skills, and ability to lead critical client relationships. Before applying, consider the importance of trust, technical strategy, and product optimization in this field.
Job Description
About the Role
The Senior Technical Account Manager is a critical role at Affirm, responsible for the technical success of the company's largest merchants post-sale. This involves advising developers, product teams, and key business partners throughout the entire customer lifecycle. The ideal candidate will be able to implement Affirm's products into merchants' existing architecture and continue to work with them as they scale. This role is part of the Engineering Team and works closely with Affirm's Product, Operations, Customer Success, and Merchant Help teams.The Technical Account Manager will be the technical expert and trusted advisor for their assigned merchants, building strong relationships and driving long-term success. This role requires a unique blend of technical expertise, communication skills, and strategic thinking. The ability to lead important client relationships, manage complex technical issues, and provide early feedback to engineering and product teams is essential.
As a key member of the Engineering Team, the Senior Technical Account Manager will work closely with cross-functional teams to drive technical innovation and excellence. This role offers the opportunity to work with a talented team of professionals who are passionate about creating honest and friendly credit solutions.
What You Will Do
- Lead the technical relationships for a named set of merchants within a vertical or category
- Manage and provide technical guidance for new merchant integrations, reducing risk and driving new feature and product adoption
- Support clients through their lifetime as Affirm partners, quickly resolving critical technical issues and quarterbacking multi-departmental efforts
- Provide early feedback to engineering and product teams while iterating on new products
- Identify areas to improve operational efficiencies and onboard merchants more quickly
- Develop and maintain a deep understanding of Affirm's products and technology
- Collaborate with internal teams to drive technical innovation and excellence
- Build and maintain strong relationships with key stakeholders, including merchants, developers, and product teams
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive technical success
What We Are Looking For
- 5+ years of experience as a Technical Account Manager, Solutions Engineer, or other customer-facing technical role
- Comfortable reading code in at least two programming languages
- Exceptional communication skills, with a deep command of the written word
- Confidence and fluency when discussing technical concepts with developers
- Validated ability to lead important client relationships
- Strong project management skills, capable of influencing internal and external partners to stay on schedule
- Bachelor's degree with a record of pushing yourself academically or equivalent practical experience
- Experience working with large merchants or complex technical systems
- Strong understanding of web/mobile application architecture
- Familiarity with the payments ecosystem
Nice to Have
- Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad
- Familiarity with web/mobile application architecture
- Comfortable writing code in at least one language
- Experience working with cloud-based technologies or scalable systems
Benefits and Perks
- Competitive base pay
- Equity rewards offered by Affirm Holdings, Inc.
- 100% subsidized medical coverage, dental, and vision for you and your dependents
- Monthly stipends for health, wellness, and tech spending
- Opportunity to work with a talented team of professionals who are passionate about creating honest and friendly credit solutions
- Flexible working hours and remote work options
- Access to cutting-edge technology and tools
- Professional development opportunities, including training and conference sponsorships
How to Stand Out
- Tip: Showcase your technical expertise by providing specific examples of your experience working with large merchants or complex technical systems.
- When applying, make sure to highlight your ability to lead important client relationships and drive long-term technical success.
- Be prepared to discuss your experience with web/mobile application architecture and the payments ecosystem.
- To stand out, demonstrate your understanding of industry trends and emerging technologies, and explain how you would apply this knowledge to drive technical success.
- During the interview process, be prepared to provide early feedback on technical concepts and product optimizations, and showcase your confidence and fluency when discussing technical concepts with developers.
- Consider creating a portfolio that showcases your technical projects and achievements, highlighting your ability to drive technical innovation and excellence.
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