Senior Technical Claims Specialist, Construction Complex

About the Role

The construction vertical team at Liberty Mutual handles a wide range of claims, including bodily injury and property damage. As a Senior Technical Claims Specialist, you will be working closely with a team of professionals, including underwriters, reinsurers, and external counsel. Your ability to communicate effectively and build strong relationships will be essential in this role.

Liberty Mutual is committed to creating a workplace that values diversity and inclusion. As a remote worker, you will be part of a dynamic team that is passionate about delivering exceptional results. With a strong preference for candidates living within a 50-mile radius of one of the listed hub offices, this role offers a unique opportunity to work with a leading insurance provider.

What You Will Do

• Determine coverage and investigate complex and highly complex commercial casualty claims
• Set and adjust reserves, evaluate claims, and negotiate settlements
• Review lawsuit documentation and supporting documents, claims files, and investigations
• Establish actions to be taken to resolve lawsuits, including determining loss coverage, amounts owed, and discovery plans
• Manage the practices and billing activities of outside counsel
• Train and mentor staff as appropriate, and manage relationships with various business partners
• Stay up-to-date with existing and proposed legislation, court decisions, and trends related to specialty coverage issues
• Analyze the impact of these changes on claims policies and procedures, and advise Claims Management accordingly
• Participate in special projects and contribute to the development of best practices
• Collaborate with internal stakeholders, including underwriting, reinsurance, and claims teams

What We Are Looking For

• Bachelor's degree and 5-7 years of claims adjusting experience
• Advanced knowledge of commercial casualty claims investigation, coverage evaluation, reserving, and expense management
• Strong analytical and problem-solving skills, with the ability to work independently and achieve results
• Excellent communication and negotiation skills, with the ability to build strong relationships with internal and external stakeholders
• Intermediate to advanced level of skill in customer focus, problem-solving, communications, gaining support, teamwork, and adaptability
• Construction liability or commercial general liability claims experience preferred
• Strong attention to detail, with the ability to manage multiple priorities and deadlines
• Ability to work in a fast-paced environment and adapt to changing circumstances

Nice to Have

• Experience working in a remote or virtual team environment
• Knowledge of insurance industry trends and developments
• Certification in claims adjusting, such as the Associate in Claims (AIC) or the Senior Claims Law Associate (SCLA)
• Experience with claims management software and systems
• Strong project management skills, with the ability to prioritize tasks and manage timelines

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading insurance provider
• Flexible and remote work arrangements
• Professional development and growth opportunities
• Access to a wide range of training and development programs
• Recognition and reward programs for outstanding performance
• Comprehensive health and wellness programs, including mental health support and employee assistance programs
• Generous paid time off and holiday entitlement

• Develop a strong understanding of commercial casualty claims investigation and negotiation, and be prepared to provide examples of your experience in these areas.
• Highlight your ability to work independently and achieve results, as well as your experience in managing multiple priorities and deadlines.
• Emphasize your excellent communication and negotiation skills, and be prepared to provide examples of your ability to build strong relationships with internal and external stakeholders.
• Be prepared to discuss your experience with claims management software and systems, and your ability to adapt to new technology and processes.
• Research Liberty Mutual's pay philosophy and be prepared to negotiate your salary based on your experience and qualifications.
• Be prepared to provide examples of your experience working in a remote or virtual team environment, and your ability to stay motivated and productive in a flexible work arrangement.