Senior Technical Claims Specialist, Rideshare Account
WFA Digital Insight
The demand for skilled claims specialists has seen a significant surge, with a 25% increase in job postings over the past year. As the insurance landscape evolves, companies like Liberty Mutual are seeking experts who can navigate complex claims with ease. With the rise of the shared economy, experience in handling claims related to rideshare accounts is highly valued. Candidates with a strong background in Commercial Casualty claims and excellent negotiation skills are in high demand. Before applying, it's essential to understand the company's commitment to creating an inclusive workplace and the role's requirements, including occasional in-office visits.
Job Description
About the Role
The Senior Technical Claims Specialist plays a critical role in determining coverage, investigating complex Commercial Casualty claims, and negotiating settlements. This position requires a high level of expertise and sound judgment in handling intricate matters. As a subject matter expert, you will be responsible for managing claims from inception to resolution, ensuring that all parties involved are informed and satisfied with the outcome.The role involves working closely with various stakeholders, including underwriting, reinsurance, and external counsel. You will be required to stay up-to-date with the latest developments in the insurance industry, including changes in legislation and court decisions. Your expertise will be invaluable in advising Claims Management on necessary actions to ensure the company remains competitive and compliant.
As a Senior Technical Claims Specialist, you will be part of a dynamic team that values collaboration, innovation, and customer focus. You will have the opportunity to work on a wide range of complex claims, developing your skills and expertise in a supportive and inclusive environment.
What You Will Do
- Determine coverage for complex Commercial Casualty claims
- Investigate claims, gathering all necessary information and evidence
- Set and adjust reserves as needed
- Evaluate claims, assessing liability and potential outcomes
- Negotiate settlements with all parties involved
- Authorize and pay claims, or deny them if necessary
- Review lawsuit documentation and supporting documents
- Establish actions to be taken to resolve lawsuits
- Determine loss coverage, amounts owed, and discovery plans
- Set reserves and negotiate with opposing parties
- Manage the practices and billing activities of outside counsel
- Ensure the security of financial processing of claims and sensitive information
- Train and mentor staff as needed
- Manage relationships with various business partners
- Keep abreast of industry developments, including changes in legislation and court decisions
What We Are Looking For
- Bachelor's degree in a relevant field
- 5-7 years of claims adjusting experience, preferably in Commercial Casualty
- Advanced knowledge of Commercial Casualty claims investigation, coverage evaluation, reserving, and expense management
- Strong negotiation and litigation management skills
- Excellent communication, problem-solving, and customer focus skills
- Ability to work independently and as part of a team
- Intermediate to advanced level of skill in areas such as customer focus, problem-solving, communications, gaining support, teamwork, and adaptability
- Experience with complex Commercial Claims, Shared Economy, and significant client involvement
Nice to Have
- Experience working with rideshare accounts or similar shared economy claims
- Knowledge of insurance legal and regulatory environments
- Familiarity with claims management software and systems
- Certification in claims adjusting or a related field
Benefits and Perks
- Competitive salary and benefits package
- Flexible and remote work arrangements
- Opportunities for professional development and growth
- Comprehensive health insurance and wellness programs
- Retirement savings plan and employee stock purchase plan
- Paid time off and holidays
- Access to employee resource groups and diversity initiatives
- Recognition and reward programs for outstanding performance
- Opportunities for community involvement and volunteer work
How to Stand Out
- Ensure your resume and cover letter highlight your experience in Commercial Casualty claims and negotiation skills.
- Be prepared to discuss your approach to complex claims and how you stay current with industry developments.
- Familiarize yourself with Liberty Mutual's company culture and values to demonstrate your fit for the role.
- Practice your negotiation skills, as this is a critical aspect of the position.
- Research the company's benefits and perks to understand the total compensation package and what to expect from the role.
- Consider creating a portfolio or examples of your work to demonstrate your expertise in claims adjusting and negotiation.
- Prepare questions to ask the interviewer about the role, team, and company culture to show your interest and engagement.
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