Senior Technical Customer Support Engineer - Japan (テクニカルカスタマーサポートエンジニア)

ClickhouseClickhouse·Remote(Tokyo (Remote))·Work From Anywhere
Support
AdjustExcel

WFA Digital Insight

As demand for real-time analytics and data warehousing surges, companies like Clickhouse are scrambling to find top technical talent. With a 250% year-over-year growth rate, Clickhouse is poised to revolutionize the industry. To succeed in this Senior Technical Customer Support Engineer role, candidates will need to bring expertise in tools like Adjust and Excel, as well as a passion for innovation and customer satisfaction. Before applying, consider how your skills align with Clickhouse's ambitious mission to transform the way companies use data.

Job Description

About the Role

Clickhouse is seeking a Senior Technical Customer Support Engineer to provide exceptional service to customers in Japan and beyond. As a key member of the support team, you will be responsible for a wide range of tasks, from resolving support tickets to partnering with the Go To Market team on technical aspects of proof-of-concepts.

Responsibilities

  • Own a variety of tasks, including support tickets, community support, and pre- and post-sales customer activities
  • Work closely with the Support Services team, Engineering, and Product Management to define functionality required by users and customers
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training

Requirements

  • Proficiency in tools like Adjust and Excel
  • Strong technical skills and ability to learn quickly
  • Excellent customer service and communication skills

Nice to Have

  • Experience working with customers in Japan or similar markets
  • Familiarity with cloud-based technologies and data analytics

How to Stand Out

  • Familiarize yourself with Clickhouse's product offerings and mission to demonstrate your passion for the company's vision
  • Highlight your experience with Adjust and Excel, and be prepared to provide specific examples of how you've used these tools in previous roles
  • Showcase your ability to work independently and as part of a remote team, with excellent communication and customer service skills
  • Prepare to discuss your approach to resolving complex technical issues and providing exceptional customer support
  • Consider creating a portfolio or repository of your work, such as GitHub, to demonstrate your technical skills and experience

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.