Senior Technical Product Manager

90 billion by 2025, the need for skilled technical product managers is more pressing than ever. ASAPP's commitment to customer obsession, purposeful speed, and ownership makes it an attractive opportunity for those looking to make a significant impact in the industry. Before applying, candidates should be prepared to showcase their technical depth, ability to shape moving targets, and experience in driving product strategy and execution.

## About the Role As a Senior Technical Product Manager at ASAPP, you will play a pivotal role in shaping the company's AI-powered customer experience platform. Your primary focus will be on owning the layer of ASAPP's platform that connects GenerativeAgent to the real world, encompassing integrations, SDKs, agent interoperability, voice channels, and the developer experience. This is a high-impact position that requires a deep understanding of technical product management, a customer-obsessed mindset, and the ability to work in a fast-paced, high-growth environment.

The role is part of a globally diverse team with hubs in New York City, Mountain View, Latin America, and India, offering a unique opportunity to collaborate with talented professionals from around the world. ASAPP values continuous learning, rapid pivots, and the challenges of building in a high-growth startup, making it an ideal fit for individuals who thrive in dynamic environments and are driven by innovation.

Your day-to-day activities will involve setting and executing the strategy for a product surface that spans API Connections, developer SDKs, Agent-to-Agent (A2A) interoperability, MCP servers, workflows, and telephony integrations. You will work directly with engineering leads and be the PM voice in conversations with customers, account teams, and executive stakeholders.

## What You Will Do - Own the API Connections platform and manage the backlog of platform bets, ensuring alignment with customer needs and company goals.

• Manage the commercial relationship with third-party providers, negotiating contracts and ensuring compliance with company standards.
• Define and execute the A2A and MCP server roadmap, deciding how and when to expose these externally and shaping broader strategies for coherent team execution.
• Lead the developer SDKs, owning the roadmap and ensuring investments stay aligned with the underlying platform to provide a seamless developer experience.
• Manage telephony and platform integrations, acting as the connective tissue between ASAPP's solution and customers' CCaaS stacks.
• Triage inbound requests with a bias toward disciplined execution, saying no cleanly and early when necessary to maintain focus on key objectives.
• Own external documentation, defining the structure, processes, and standards and working with the team to execute a docs-first approach.
• Set strategy and own the roadmap, balancing active customer commitments, tech debt, and platform bets to drive continuous improvement.
• Work directly with customers and account teams to prioritize and sequence delivery, maintaining ruthless prioritization and saying no with clarity and evidence when necessary.
• Establish metrics and telemetry for each product area, ensuring outcomes are measurable and decisions are data-driven.

## What We Are Looking For - A growth and abundance mindset, approaching new domains with curiosity and learning fast.

• Extreme ownership, taking responsibility to deliver and not waiting for direction.
• Experience in technical product management, preferably in AI-powered customer experience platforms or similar technologies.
• Strong understanding of integrations, SDKs, and voice channels, with the ability to drive technical discussions.
• Excellent communication and collaboration skills, with the ability to work with cross-functional teams.
• A customer-obsessed mindset, prioritizing customer needs and driving product decisions based on customer feedback.
• Ability to work in a fast-paced, high-growth environment, with a focus on purposeful speed and disciplined execution.
• Experience with data-driven decision-making, establishing metrics and telemetry to measure product success.

## Nice to Have - Experience with cloud-based technologies and platforms.

• Knowledge of agile development methodologies and version control systems.
• Familiarity with AI and machine learning concepts, with a desire to learn and adapt to new technologies.

## Benefits and Perks - The opportunity to work with a globally diverse team of talented professionals.

• A competitive compensation package, with benefits and perks tailored to support your well-being and career growth.
• Flexible working hours and remote work options, allowing you to balance work and personal life effectively.
• Access to cutting-edge technologies and tools, with ongoing training and development opportunities.
• A dynamic and supportive work environment, with a focus on innovation, collaboration, and customer satisfaction.

- Tip: Showcase your ability to drive technical product management discussions and your experience in integrations, SDKs, and voice channels.

• Be prepared to discuss your approach to customer-obsessed product development and how you prioritize customer needs.
• Highlight your experience in establishing metrics and telemetry to measure product success, and your ability to make data-driven decisions.
• Demonstrate your understanding of cloud-based technologies and platforms, and your willingness to learn and adapt to new technologies.
• Be ready to discuss your experience in working with cross-functional teams, and your ability to communicate technical concepts to non-technical stakeholders.
• Tip: Prepare examples of your accomplishments in technical product management, and be prepared to discuss the challenges you've faced and how you overcame them.