Senior Technical Success Manager, Emerging Enterprise - West Region
WFA Digital Insight
The demand for technical success managers with expertise in digital analytics and Excel has grown significantly, with a 25% increase in job postings in the last year. Amplitude's commitment to innovation and customer satisfaction makes this role stand out. As a candidate, you should be prepared to demonstrate your technical fluency, business acumen, and ability to drive customer outcomes. With the rise of remote work, companies are looking for professionals who can work independently and manage complex projects. If you're looking to take your career to the next level, this role could be the perfect opportunity.
Job Description
About the Role
The Senior Technical Success Manager role at Amplitude is a critical position that requires a unique blend of technical expertise, business acumen, and customer-centricity. As a key member of the Customer Success team, you will be responsible for driving long-term value realization for Amplitude's customers. Your day-to-day activities will involve working closely with customers to understand their business goals, identifying opportunities for growth, and developing strategic plans to achieve those goals.The Customer Success team is responsible for building relationships with customers and driving adoption of Amplitude's digital analytics platform. As a Senior Technical Success Manager, you will be the primary point of contact for a portfolio of 25-35 accounts, from presales through renewal. Your technical expertise and fluency in customer technical ecosystems will be essential in driving customer deployment, adoption, and value realization.
Amplitude's digital analytics platform is a powerful tool that helps customers gain insights into their business. As a Senior Technical Success Manager, you will be responsible for ensuring that customers are getting the most out of the platform. This will involve developing and delivering training sessions, creating customized success plans, and identifying new use cases to expand value over time.
What You Will Do
- Own customer deployment, adoption, and outcomes for a portfolio of 25-35 accounts, from presales through renewal
- Lead deployment planning and implementation across your book, including scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery, and project reporting
- Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
- Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
- Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth
- Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
- Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story
- Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book
- Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers
- Continuously improve how you operate, developing repeatable playbooks, sharing best practices across the team, and finding new ways to drive customer outcomes at scale
What We Are Looking For
- Business acumen: understands each customer's business model, growth levers, and priorities
- Technical fluency: comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows
- Delivery excellence: drives deployment and implementation quality across a full book of business
- Ownership of outcomes across portfolio: responsible for retention across your territory
- Prescriptive customer guidance: sets the standard for what good looks like at each stage of the customer journey
- Diagnostic thinking: proactively recognizes adoption gaps and technical blockers early and drives creative solutions
- Curiosity and self-sufficiency: defaults to figuring things out independently
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Nice to Have
- Experience with digital analytics platforms
- Knowledge of data foundations, taxonomy, and instrumentation patterns
- Familiarity with AI agent configuration and workflows
- Certification in Amplitude or similar platforms
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading digital analytics platform
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to the latest tools and technologies
- Recognition and reward for outstanding performance
How to Stand Out
- Make sure to highlight your technical expertise and business acumen in your application, as these are critical skills for this role.
- Be prepared to provide specific examples of how you have driven customer outcomes and adoption in previous roles.
- Showcasing your ability to work independently and manage complex projects will be essential in this role.
- Familiarize yourself with Amplitude's digital analytics platform and be prepared to ask informed questions during the interview process.
- Don't be afraid to highlight your curiosity and self-sufficiency, as these are valuable traits for a Senior Technical Success Manager.
- Be prepared to discuss your experience with data foundations, taxonomy, and instrumentation patterns, as well as your knowledge of AI agent configuration and workflows.
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