Senior Technical Success Manager (Must Speak German & English)

About the Role

Amplitude's Customer Success team is responsible for building long-term relationships with customers and driving measurable business results. As a Senior Technical Success Manager, you will be expected to operate with a high degree of autonomy, taking ownership of customer outcomes and driving results through a combination of technical expertise, project management skills, and strategic thinking.

The role is remote-based, with a focus on serving customers in the German market. Fluency in German and English is required, as well as a strong understanding of the local market and business culture.

What You Will Do

• Own customer deployment, adoption, and outcomes for a portfolio of 20-30 accounts, from presales through renewal
• Lead deployment planning and implementation across your book, including scoping, deployment plan creation, kickoff meetings, and project reporting
• Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
• Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption and drive renewals
• Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
• Build and deliver executive business reviews that connect Amplitude usage to measurable business impact
• Partner with Account Executives on renewals and expansion, building the value story and identifying growth opportunities
• Serve as the voice of the customer internally, channeling product feedback and market needs to shape Amplitude's product roadmap
• Continuously improve how you operate, developing repeatable playbooks and sharing best practices across the team

What We Are Looking For

• 5+ years of experience in a technical success management or similar role, preferably in the software or technology industry
• Strong technical skills, including proficiency in Excel and experience with data analytics platforms
• Business acumen and understanding of customer business models, growth levers, and priorities
• Fluency in German and English, with excellent communication and interpersonal skills
• Experience working with cross-functional teams, including sales, marketing, and product
• Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work in a fast-paced environment, with a high degree of autonomy and flexibility
• Strong understanding of the German market and business culture

Nice to Have

• Experience with AI-powered solutions and data analytics platforms
• Certification in project management or a related field
• Fluency in additional languages, such as French or Spanish
• Experience working with cloud-based technologies and SaaS platforms

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading AI-first digital analytics platform
• Collaborative and dynamic work environment
• Flexible working hours and remote work arrangement
• Professional development opportunities, including training and certification programs
• Access to a global network of customers and partners
• Recognition and reward programs for outstanding performance

• To stand out in the application process, be sure to highlight your technical skills and experience working with data analytics platforms.
• Develop a strong understanding of the German market and business culture, and be prepared to discuss your knowledge of the local market.
• Showcase your ability to drive customer outcomes at scale, and provide examples of your experience working with cross-functional teams.
• Be prepared to discuss your experience with AI-powered solutions and data analytics platforms, and highlight your ability to leverage technical expertise to drive business results.
• When negotiating salary, be sure to research the market rate for similar positions and be prepared to make a strong case for your compensation requirements.
• Look for opportunities to ask thoughtful questions during the interview process, and be prepared to discuss your long-term career goals and how they align with Amplitude's mission and values.