Senior Technical Success Manager

About the Role

The role is integral to Snyk's mission to empower every developer to innovate securely, thereby boosting productivity while reducing business risk. It requires a deep understanding of the evolving tech landscape, the ability to navigate change management, and a passion for unlocking business value through data-driven analysis.

Snyk's unique approach to security, built on principles of being 'One Team, Care Deeply, Customer Centric, and Forward Thinking,' sets the stage for a collaborative and innovative work environment. The Senior Technical Success Manager will be part of a team that stays driven, supportive, and always one step ahead in the rapidly changing world of AI and software development.

What You Will Do

• Orchestrate near, mid, and long-term visions and strategies for enterprise customers to ensure they realize the full value across their Application Security workflows.
• Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention.
• Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk's suite of products.
• Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
• Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities.
• Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.
• Develop and maintain a deep understanding of Snyk's products and their applications in securing the software development lifecycle.
• Stay abreast of industry trends and developments in AI, cybersecurity, and software development to provide forward-thinking solutions.
• Collaborate with the sales team to identify new sales opportunities and support the development of proposals and pitches.
• Engage in continuous improvement of processes and procedures to enhance customer satisfaction and success.

What We Are Looking For

• 5+ years of experience in a customer-facing technical role, with a proven track record of successfully engaging with executives and technologists to solve business problems with advanced technologies.
• Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America.
• Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
• Experience leading technical or engineering programs with a proven record of thought leadership and business case development.
• Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives.
• Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.
• A Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience.
• Ability to translate complex technical wins into clear business value, with a passion for storytelling and metrics-driven narratives.

Nice to Have

• A developer background, coding experience, or deep familiarity with modern DevOps environments.
• Prior experience in a direct or matrixed role leading technical transformation project teams.
• A history of problem-solving and innovation in developing technology programs.

Benefits and Perks

• Competitive annual base salary range.
• Target commission range with opportunities for growth based on performance.
• Comprehensive health insurance package.
• 401(k) retirement plan to support long-term financial planning.
• Paid time off (PTO) to ensure work-life balance.
• Remote work stipend to support your home office setup.
• Opportunities for career growth and professional development in a rapidly expanding company.
• Access to cutting-edge technologies and the chance to work with a talented team of professionals.
• A culture that values diversity, equity, and inclusion, with a commitment to making a positive impact on the tech industry and beyond.

• Develop a strong understanding of DevSecOps and the role of AI in software development to stand out in your application.
• Showcase your ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• Highlight any experience you have with developer or application security tools and workflows.
• Be prepared to discuss how you have driven business value through technology in previous roles.
• Consider creating a portfolio or preparing case studies of your previous work to demonstrate your skills and accomplishments.
• Don't underestimate the importance of soft skills; as a Technical Success Manager, your ability to influence and communicate with stakeholders is crucial.
• Prepare questions to ask during the interview about Snyk's approach to security, innovation, and customer success to demonstrate your interest in the company's mission and values.